Why Virteva

More-problems-solved, as a service.

 

Whatever the vision, Virteva brings the tools,

expertise and resources needed to make it a

reality so you can focus on the bigger picture:

running the business. Virteva’s state-of-the-art

operations center is based in Minneapolis, MN

and runs on ITSM best practices and tools from

ServiceNow©, Microsoft, Cisco, and other leading

technology providers.

The Realities of Evolving Technology

Modern IT Organizations Have A Lot of Ground to Cover

The ever-expanding variety of devices, servers, and services available to end-users today puts increasingly difficult demands on traditional IT departments.

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Business Realities:

  • Always on, 24/7/365, globally
  • Mobile proliferation
  • Explosion of apps, software and devices
  • Consumerization of IT
  • Insatiable appetite for data and analytics
  • New security threats
  • Cloud migration
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The Impact on IT:

  • People constraints
  • Ever-expanding shadow IT
  • Mounting technical debt, learning curves
  • Heightened end-user expectations
  • Growing backlog of reporting demands
  • Security gaps and service outages
  • Managing legacy and cloud environments
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Day-to-day issues hold more important initiatives hostage:

  • Strategic planning
  • Digital tranformation
  • Modernizing customer experiences
  • Leveraging big data
  • Custom business applications
  • Capitalizing on industry trends
  • New regulations and compliance
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We get it. We had the same problem

Virteva had to address these challenges to serve our customers, so they could serve theirs. In fact, “eating our own cooking” is a core part of Virteva’s DNA. Because we support a full team of engineers and technicians, our customers capitalize on our economies of scale with on-demand access to our IT services resources at a fraction of the cost.

By running on ITSM best practices and tools from the top technology providers such as Microsoft and ServiceNow©, we have been able to take our business to the next level. We can help you do the same.

Our Mission

Virteva offers a variety of as-a-service solutions, including deployment, managed services, and ongoing support for the entire ServiceNow® and Microsoft platforms. With focused consulting, on-demand resources, and a 24/7 service desk, Virteva helps carry the load, freeing your IT team to focus on the things that matter most.

What’s your as-a-service? Talk to our experts today!

Talk To Us

Up Your IT Game


Click the button below to download our case study to find out how Corgan successfully matured their IT operations and “Upped” their IT game.

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Driven for Continuous Improvement

We don’t just resolve tickets. We solve core issues. Using a combination of people, data, best practice templates, automation, and process enhancements, we attack problems at the source and reduce contact volume over time. Fewer problems for our customers means good business for us.

And through our partnerships with key industry leaders like ServiceNow and Microsoft, we have insight into the latest developments and know how to make these advancements work for our customers.

Purpose-Built Training

Virteva is uniquely qualified and incentivized to provide end-user and systems administration training, because well-trained users are happier, more productive, and easier to serve. Our training services help organizations gain better ROI from technology investments, get better feedback on improvements, and see wider levels of adoption among their users. We provide custom configured end-user training for all the products that we implement, including Microsoft Office 365, Microsoft Azure, ServiceNow, Perspectium, and other common software.

Providing World-Class IT Services, Day In and Day Out

Our ITSM Platform Provides IT Maturity and Scale, Instantly

  • Enterprise-grade technology: built on ServiceNow, Microsoft, Cisco, Calabrio and more
  • Knowledge-as-a-service: thousands of articles and best practice templates – created, improved and meticulously maintained
  • 24/7 contact center: US-based service desk staffed 365 days per year. Fully redundant, multi-site NOC. 150+ employees
  • On-demand resources: multiple roles (L1-L3, engineers, supervisors, QA) and domains (SNOW, MSFT, Cloud IT, more)
  • Analytics and insights: real-time, on-demand reporting
  • Multiple enablement channels: phone, chat, email, web
  • People with names: dedicated strategic account manager and customer champion (non-commissioned)

Home to the Best Talent in the Industry

We work hard to maintain the highest quality of service, which means being as committed to our employees as we are to our customers. To be the best, we have to hire the best. We bring in service professionals from a variety of professional backgrounds and give them the training they need to be successful. After an immersive on-boarding process, our engineers and analysts attend Virteva University, our internal training and career development program, so they can pursue and develop the skills they need to advance in their careers. Because of our commitment to employee growth and career development, our hiring practices emphasize an ingrained cultural value to promote from within. Many of our top engineers started on the front lines and have been with our customers since the beginning.

As the core of what we do, all of our engineers and analysts are based right here in our Minneapolis headquarters.

With You For Phase II And Beyond

For many of our customers, our relationship does not end with a deployment project. As an engagement gets underway, new ideas quickly come to light and the need to organize and roadmap them becomes apparent.

Since Virteva has a full platform of IT capabilities, we can be as small or as large a part of realizing that vision as our customers wish, through additional consulting services, subscription access to development resources, or a full managed services partner with onshore service desk staff, rich analytics, and 24/7 service.

Our Team is Your Team

At Virteva, we think of ourselves as part of your team. When we answer the phone, we want our customers to feel like they’re talking to someone at their company. To accomplish this, we provide a seamless customer experience using dedicated customer knowledge management and consistency through ITIL.

We pride ourselves on knowing our customers and acting as an extension of their team, which provides continuity throughout their Virteva experience.

About Us

Virteva delivers managed IT services and project-based consulting services that optimize our customer’s IT infrastructure and operations. Headquartered in the Twin Cities and serving customers worldwide, Virteva services help our customers say “Yes” to the wide spectrum of information technology demanded by their business, employees and customers, securely and reliably, anyplace and anytime.

Today’s dynamic range of IT business technologies requires saying “Yes” to the cloud of Devices (tablets, smartphones and mobile end-user technologies), Servers (virtual compute, storage and networks), and Services (SaaS, collaboration and social media).

Saying “Yes” on a 24x7 basis, Virteva’s state-of-the-art Operations Center runs on ITSM best practices and tools from Microsoft, Cisco, ServiceNow and other leading technology providers.

Committed to Community

Virteva is committed to fostering opportunity and education within our local community. We partner with Creating IT Futures in their IT Ready program, which promotes IT education and career placement for individuals. We also partner with the Minnesota High Tech Association (MHTA) and participate in the SciTechsperience internship program, which connects college students majoring in STEM programs to paid internships in small to mid-size Minnesota Companies. We believe that supporting IT education and providing career opportunities will help make Minnesota a place where the talent of the future will want to live and work.

What’s Your As-a-Service?

Let’s talk. Fill out the form and a consultant will reach out to you!

Most organizations have more IT than they need, OR focus their efforts on non-optimal tasks. The team at Virteva is actively working to ensure our customers receive the best possible IT services.

Let’s work together to review your current IT infrastructure and discuss how you might optimize your technology systems and budget.

Fill out the form to the right and one of our IT experts will reach out to you.

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