Why Virteva

More-problems-solved, as a service.

Why Virteva

More-problems-solved, as a service.

Serving in the Age of the Digital Enterprise

At Virteva, we believe society has entered a new age of business technology: that of the Digital Enterprise. This new age is ushering in a new breed of company that is disrupting the old. These “disruptor” companies are transforming themselves across multiple dimensions, from the technology platform they use to operate, to the experiences they deliver to customers and employees leveraging that platform, to how they structure work processes, to the business model itself.

And while this change is taking place, the rate of digital engagement is accelerating. Customers today, both internal and external, now expect a digitally connected experience. Service needs to be everywhere, all the time, on every platform. It needs to be convenient. It needs to be personalized. It needs to be secure. It needs to be connected. And this applies to not only your external customers as they engage with your brand and with your company, but to your employees and their experiences in the workplace as well.

In response to these transformational changes, Virteva’s mission is to help companies serve and be served in the digital age by leveraging the power of ServiceNow.

To achieve our mission, we help our clients improve their customer experience, both internally and externally; we help them transform and streamline work processes; we integrate third party services into a single unified structure; we accelerate digital maturity; and finally, we help them drive business performance.

Our Mission

Virteva’s mission is to help companies serve and be served in the digital age by leveraging the power of ServiceNow.

With this mission in mind, our goals are to help our clients:

Improve customer experience, both internally and externally

Transform and streamline work processes

Integrate third party services

Accelerate digital maturity

Drive business performance

[case study] Corgan

“Upping Our Game” As a Service.

Read the story of how this Dallas-based architecture and design firm embraced ServiceNow and Microsoft Cloud solutions along with Virteva ManagedNow services to take their IT game to the next level.

This case study sheds some light on how we work with our customers so that you can make an informed decision for your business.

Click the button below to download the case study

[case study] Corgan

“Upping Our Game” As a Service.

Read the story of how this Dallas-based architecture and design firm embraced ServiceNow and Microsoft Cloud solutions along with Virteva ManagedNow services to take their IT game to the next level.

This case study sheds some light on how we work with our customers so that you can make an informed decision for your business.

Click the button below to download the case study

At the Intersection of ServiceNow and Microsoft

Today’s workers expect a digitally connected experience in the workplace. Let us help you establish ServiceNow and Microsoft Cloud solutions as complementary pillars of the modern workplace. As Gold Partners with both ServiceNow and Microsoft, we offer unique insights that single-focus providers cannot.

Enables user adoption and success of Office 365 suite through Knowledge Base resources

Increase maturity level to embrace digital and cloud transformation

Facilitates DevOps, enabling faster reaction to Microsoft updates

Increases ability to effectively support and drive maturity across your IT ecosystem

Enhances the ServiceNow experience by integrating tools and services like SCCM, Intune, Azure IaaS, Azure AD

Facilitates improved automation and governance

Increases control and visibility over devices in your environment

Balances security and usability to protect your data while preventing use of unsanctioned apps and programs

Click the button below to learn more about how ServiceNow and Microsoft can work for you.

At the Intersection of ServiceNow and Microsoft

Today’s workers expect a digitally connected experience in the workplace. Let us help you establish ServiceNow and Microsoft Cloud solutions as complementary pillars of the modern workplace. As Gold Partners with both ServiceNow and Microsoft, we offer unique insights that single-focus providers cannot.

Enables user adoption and success of Office 365 suite through Knowledge Base resources

Increase maturity level to embrace digital and cloud transformation

Facilitates DevOps, enabling faster reaction to Microsoft updates

Increases ability to effectively support and drive maturity across your IT ecosystem

Enhances the ServiceNow experience by integrating tools and services like SCCM, Intune, Azure IaaS, Azure AD

Facilitates improved automation and governance

Increases control and visibility over devices in your environment

Balances security and usability to protect your data while preventing use of unsanctioned apps and programs

Click the button below to learn more about how ServiceNow and Microsoft can work for you.

What We Do

As the first and only end-to-end partner for the entire ServiceNow journey, we deliver instant digital maturity to our customers. That includes the technology platform that we’ve built over the years, our staff from across different domains and skill levels, and the processes that we layer on top of it all. Rooted in ITIL standards and best practice templates, we bring all the benefits of digital maturity to our customers on day one through our Deploy, Manage, Serve approach.

Deploy

Customers receive a tailored implementation plan that helps them see a quick path to ROI. Battle-tested templates and best practices mean a decreased risk associated with the deployment. And we build training and adoption services into every project to ensure success after go-live.

Manage

After implementation, we help customers streamline the process for engaging in additional development services. By giving customers a pre-paid “bucket” of funds to use for ongoing ServiceNow support, development, training, and roadmapping, we eliminate the need for individual purchase orders and lengthy approval processes so customers can keep their momentum going.

Serve

With a mature digital infrastructure in place, we help our customers serve their internal and external end users on our broad services platform. Our 24/7 operations center is based 100% in the US, with analysts trained on both skill and service. We leverage ServiceNow to drive continuous improvement, help our customers reduce costs over time, make a tangible business impact, and provide value to their end users.

Driven for Continuous Improvement

With our world-class service desk, we don’t just resolve tickets. We solve core issues.

Using a combination of people, data, best practice templates, automation, and process enhancements, we attack problems at the source to reduce contact volume over time. Fewer problems for our customers means good business for us.

And through our partnerships with key industry leaders like ServiceNow and Microsoft, we have insight into the latest developments and know how to make these advancements work for our customers.

Driven for Continuous Improvement

With our world-class service desk, we don’t just resolve tickets. We solve core issues.

Using a combination of people, data, best practice templates, automation, and process enhancements, we attack problems at the source to reduce contact volume over time. Fewer problems for our customers means good business for us.

And through our partnerships with key industry leaders like ServiceNow and Microsoft, we have insight into the latest developments and know how to make these advancements work for our customers.

Purpose-Built Training

Virteva is uniquely qualified and incentivized to provide end-user and systems administration training, because well-trained users are happier, more productive, and easier to serve.

Our training services help organizations gain better ROI from technology investments, get better feedback on improvements, and see wider levels of adoption among their users. We provide custom configured end-user training for all the products that we implement, including Microsoft Office 365, Microsoft Azure, ServiceNow, Perspectium, and other common software.

Our Team is Your Team

Our main goal is to ensure your end-user experience is as seamless as possible

At Virteva, we think of ourselves as part of your team. We align our goals with your goals so that we can work together as partners, rather than as a vendor. When we answer the phone, we want our customers to feel as comfortable as when they’re talking to someone at their company. To provide a seamless customer experience, we leverage dedicated customer knowledge management and consistency through ITIL.

Our Team is Your Team

Our main goal is to ensure your end-user experience is as seamless as possible

At Virteva, we think of ourselves as part of your team. We align our goals with your goals so that we can work together as partners, rather than as a vendor. When we answer the phone, we want our customers to feel as comfortable as when they’re talking to someone at their company. To provide a seamless customer experience, we leverage dedicated customer knowledge management and consistency through ITIL.

Home to the Best Talent in the Industry

We work hard to maintain the highest quality of service, which means being as committed to our employees as we are to our customers.

We bring in service professionals from a variety of professional backgrounds and give them the training they need to be successful. After an immersive on-boarding process, our engineers and analysts attend Virteva University, our internal training and career development program, so they can pursue and develop the skills they need to advance in their careers. Because of our commitment to employee growth and career development, our hiring practices emphasize an ingrained cultural value to promote from within. Many of our top engineers started on the front lines and have been with our customers since the beginning.

About Us

Since 2005, Virteva has been helping forward-thinking companies achieve their greater vision for IT.

Over that time, technology has evolved at an increasingly rapid pace, putting greater and greater demands on IT organizations—Virteva included. We had to address these challenges ourselves to serve our customers, so they could serve theirs.

We saw a solution in ServiceNow©. After deploying their ITSM solution internally, we took our business to the next level. Now, in the age of the Digital Enterprise, we help our customers do the same by helping them deploy, manage, and serve on the ServiceNow platform.

Today, our services platform is a combination of people, technology, processes, and customer experience mechanisms designed to accelerate digital transformation, with the ServiceNow platform at its core. And as a ServiceNow customer ourselves with 800+ fulfiller seats and 35,000 hours of experience, we’ve crafted a unique approach to help companies achieve success with ServiceNow that leverages our deep expertise with the platform.

With a full suite of as-a-service solutions for ServiceNow, Microsoft Cloud, and managed services, all rooted in ITIL standards and best practice templates, Virteva delivers instant digital maturity and success at every step to ensure a modern experience for both employees and customers.

So bring us your vision, we’ll help you achieve it.

About Us

Since 2005, Virteva has been helping forward-thinking companies achieve their greater vision for IT.

Over that time, technology has evolved at an increasingly rapid pace, putting greater and greater demands on IT organizations—Virteva included. We had to address these challenges ourselves to serve our customers, so they could serve theirs.

We saw a solution in ServiceNow©. After deploying their ITSM solution internally, we took our business to the next level. Now, in the age of the Digital Enterprise, we help our customers do the same by helping them deploy, manage, and serve on the ServiceNow platform.

Today, our services platform is a combination of people, technology, processes, and customer experience mechanisms designed to accelerate digital transformation, with the ServiceNow platform at its core. And as a ServiceNow customer ourselves with 800+ fulfiller seats and 35,000 hours of experience, we’ve crafted a unique approach to help companies achieve success with ServiceNow that leverages our deep expertise with the platform.

With a full suite of as-a-service solutions for ServiceNow, Microsoft Cloud, and managed services, all rooted in ITIL standards and best practice templates, Virteva delivers instant digital maturity and success at every step to ensure a modern experience for both employees and customers.

So bring us your vision, we’ll help you achieve it.

Committed to Community

We are committed to fostering opportunity and education within our local community

We partner with Creating IT Futures in their IT Ready program, which promotes IT education and career placement for individuals. We also partner with the Minnesota High Tech Association (MHTA) and participate in the SciTechsperience internship program, which connects college students majoring in STEM programs to paid internships in small to mid-size Minnesota Companies. We believe that supporting IT education and providing career opportunities will help make Minnesota a place where the talent of the future will want to live and work.

Committed to Community

We are committed to fostering opportunity and education within our local community

We partner with Creating IT Futures in their IT Ready program, which promotes IT education and career placement for individuals. We also partner with the Minnesota High Tech Association (MHTA) and participate in the SciTechsperience internship program, which connects college students majoring in STEM programs to paid internships in small to mid-size Minnesota Companies. We believe that supporting IT education and providing career opportunities will help make Minnesota a place where the talent of the future will want to live and work.

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Download our
Self-Service [white paper]

Properly utilizing self-service can reduce incident volume by over 50%.As you scale your business, incident volumes will inevitably increase. Implementing self-service will help you preemptively address this challenge.

Subscribe To Our

Monthly Newsletter

To receive trends in service and how they’re shaping our industry delivered to your inbox monthly, enter your email below and click submit.

Download our
Self-Service [white paper]

Properly utilizing self-service can reduce incident volume by over 50%.As you scale your business, incident volumes will inevitably increase. Implementing self-service will help you preemptively address this challenge.

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