ServiceNow Performance Analytics Deployment

Stronger Data for a Smarter Enterprise

ServiceNow Performance Analytics Deployment

Stronger Data for a Smarter Enterprise

Optimize ServiceNow Performance
Through Analytics

ServiceNow Performance Analytics helps IT teams move away from reactive, ad-hoc reporting to become a proactive organization leveraging real-time data to anticipate trends and prioritize resources.

By leveraging embedded data, Performance Analytics enables real-time, actionable insights to make stronger business decisions that result in improved processes and better service quality.

This has helped customers achieve:

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$2.5 million in annual savings*

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10% improvement in service delivery*

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80% reduction in Incident SLA breaches**

Best Practices for ServiceNow Performance Analytics

Best Practices for ServiceNow Performance Analytics - VirtevaPerformance Analytics drives business transformation by enabling businesses to set, track, and analyze progress against goals. It connects more people with better data in less time, and helps them focus on the things that really matter.

Download this white paper to learn how you can connect people with better data to set, track, and analyze progress against defined goals.

Get the White Paper

Make Data-Driven Decisions

With Performance Analytics, issues can be identified and resolved before the end-users are even aware they exist.

ServiceNow Performance Analytics pulls data from across the entire Now Platform. This allows stakeholders and subject matter experts to easily access information about their most important KPIs without the inconvenience of switching between applications. Not only does this provide transparency into the data, it helps organizations locate and resolve inefficient processes and bottlenecks.

By identifying emerging issues, IT can proactively take corrective action rather than react to issues after they’ve interrupted business processes. With Performance Analytics, issues can be identified and resolved before the end-users are even aware they exist.

IT teams can predict changes and be prepared to capitalize on new opportunities the moment they arise. This enables a culture of continuous improvement for both processes and services.

Increase Visibility

Align Data, People, and Goals to Optimize Team Performance.

Without proper measurement to gauge how the organization is performing against business objectives, it’s difficult to create an actionable plan to drive continuous improvement. Leveraging Performance Analytics gives organizations real-time visibility into how they’re performing against those objectives.

By analyzing the trends and patterns that Performance Analytics generates, organizations make better business decisions, plan more effectively, and avoid unexpected problems. Utilizing this aspect of the Now Platform gives IT teams the ability to glean new insight out of raw data to better understand where their company has been and what is on the horizon.

Increase Visibility

Align Data, People, and Goals to Optimize Team Performance.

Without proper measurement to gauge how the organization is performing against business objectives, it’s difficult to create an actionable plan to drive continuous improvement. Leveraging Performance Analytics gives organizations real-time visibility into how they’re performing against those objectives.

By analyzing the trends and patterns that Performance Analytics generates, organizations make better business decisions, plan more effectively, and avoid unexpected problems. Utilizing this aspect of the Now Platform gives IT teams the ability to glean new insight out of raw data to better understand where their company has been and what is on the horizon.

ServiceNow SysAdmins & Implementation Specialists

Custom Platform Modificaitons

ServiceNow Accreditations + Certifications

6 Month Average CSAT Score

Virteva is proud to be a Gold Services Partner with ServiceNow. With over 750 seats, hundreds of clients, and excellent customer satisfaction scores, we have earned our status as a preferred partner.

ServiceNow SysAdmins & Implementation Specialists

Custom Platform Modificaitons

ServiceNow Accreditations + Certifications

6 Month Average CSAT Score

Virteva is proud to be a Gold Services Partner with ServiceNow. With over 750 seats, hundreds of clients, and excellent customer satisfaction scores, we have earned our status as a preferred partner.

Simplify with Embedded Analytics

Always work with data in real-time.

Data that’s stored in a standalone platform is, by its very nature, always out of date because it requires a refresh process to upload new data. By embedding the analytics system directly into the Now Platform, every end-user is always working with data in real-time, without the need to create and manage extraction, transformation, and loading processes.

Using a third-party analytics system usually requires it to be running on top of a data warehouse. This means end-users have to switch back and forth between their work platform and the analytics system. The inefficiencies and inconvenience inherent in this process make it difficult for end-users to fully embrace it.

ServiceNow Performance Analytics Deployment

ServiceNow Performance Analytics enables organizations to quickly select the KPIs they want to track.

ServiceNow Performance Analytics comes with over 100 indicators and KPIs for users to start tracking right out of the box. This enables organizations to quickly select the KPIs they want to track but, without careful planning, it can also generate a lot of unexpected noise.

Some of the most common metrics our clients measure are:

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Minimizing incident count

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Increasing reassignment accuracy

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Lowering time to resolution

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Priority level mix

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Survey and satisfaction scores

By starting with the most critical KPIs, IT teams will expedite the deployment process for Performance Analytics. They’ll better understand the platform and functionalities, and properly prepare themselves to identify, measure, and act on an abundance of indicators.

ServiceNow Performance Analytics Deployment

ServiceNow Performance Analytics enables organizations to quickly select the KPIs they want to track.

ServiceNow Performance Analytics comes with over 100 indicators and KPIs for users to start tracking right out of the box. This enables organizations to quickly select the KPIs they want to track but, without careful planning, it can also generate a lot of unexpected noise.

Some of the most common metrics our clients measure are:

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Minimizing incident count

wtfdivi014-url24

Increasing reassignment accuracy

wtfdivi014-url24

Lowering time to resolution

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Priority level mix

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Survey and satisfaction scores

By starting with the most critical KPIs, IT teams will expedite the deployment process for Performance Analytics. They’ll better understand the platform and functionalities, and properly prepare themselves to identify, measure, and act on an abundance of indicators.

Ongoing Performance Analytics Maintenance

Get the benefit of a wide range of skillsets operating under a proven ops-as-a-service delivery model without carrying the cost of full-time staff.

As a ServiceNow Gold Services partner, we can help you at every step. From helping define your business objectives, to rolling out the platform, to managing it over time, we help you find success at every step of your Performance Analytics journey.

Through the Virteva ManagedNow™ platform, customers can use their ManagedNow Fuel to deploy and manage their KPIs and Performance Analytics dashboards as business needs change over time.

Watch Demo

Ongoing Performance Analytics Maintenance

Get the benefit of a wide range of skillsets operating under a proven ops-as-a-service delivery model without carrying the cost of full-time staff.

As a ServiceNow Gold Services partner, we can help you at every step. From helping define your business objectives, to rolling out the platform, to managing it over time, we help you find success at every step of your Performance Analytics journey.

Through the Virteva ManagedNow™ platform, customers can use their ManagedNow Fuel to deploy and manage their KPIs and Performance Analytics dashboards as business needs change over time.

Watch Demo

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[white paper]
Download “Examining Effective Self-Service Implementation”

Properly utilizing self-service can reduce incident volume by over 50%.As you scale your business, incident volumes will inevitably increase. Implementing self-service will help you preemptively address this challenge.

Click the button below to download now!

Read the eBook

Subscribe To Our
Monthly Newsletter

To receive trends in service and how they’re shaping our industry delivered to your inbox monthly, enter your email below and click submit.

[white paper]
Download “Examining Effective Self-Service Implementation”

Properly utilizing self-service can reduce incident volume by over 50%.As you scale your business, incident volumes will inevitably increase. Implementing self-service will help you preemptively address this challenge.

Click the button below to download now!

Read the eBook

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