ServiceNow ITSM Solutions
Powerful, Streamlined ServiceNow ITSM Implementations
ServiceNow ITSM for Better Everything.
Gone are the days of IT teams relying on fragmented tools, legacy systems, and manual processes.
Now you can…
- Fully automate service management processes
- Give your entire IT team real-time visibility into your service management processes
- Increase your team’s productivity with built-in dashboards, analytics and a consumer-like, mobile-ready service portal
- Prove IT’s value to executive leaders by providing hyper-responsive, 5-star service with the data to back it up.
All provided within the ServiceNow ITSM package.
[Organizations using ServiceNow] reduced IT work by 66% for their monthly volume of service and incident requests.*
*Total Economic Impact of ServiceNow, Forrester, 2017
With ServiceNow ITSM, you get a powerful, streamlined platform that helps you rapidly reduce costs, lower risk, improve business agility, and boost IT innovation.
We’re Not Just a ServiceNow Implementation Consultant. We Run our Business on it.
As a leading provider of outsourced IT managed services, Virteva faces the same challenges our customers do every single day. So like our customers, we must have the tools, processes, and capabilities to deliver best in class IT service – all the time, everywhere.
Since implementing ServiceNow over four years ago, we’ve invests thousands of hours to develop numerous best practices, third-party integrations, and analytics capabilities to support the entire spectrum of customer needs, and battle tested them across hundreds of clients. We bring this depth of expertise and experience to every deployment project.
RapidDeploy™: Accelerate Your Path to ROI on the ServiceNow ITSM Platform
Since we “eat our own cooking” every single day, we’re able to start with best practices templates that condense the cumbersome steps present in most implementation projects: visioning workshops, design reviews, development iterations, etc. This allows us to invest more resources modifying the deployment to meet each customer’s unique needs. This approach increases transparency, speeds up the process, and lowers risk.
With Virteva’s ServiceNow® RapidDeploy™, you get fully-configured Incident, Problem, Change, Knowledge, Service Request, Service Catalog, and a Self-Service Portal built on Virteva’s best practice ITIL processes–all delivered as a fixed-bid, in as little as 8 weeks. During your deployment, you’ll receive hands-on training with each application and collaborative sessions for administrators delivered by Virteva’s experts. In addition to the use of our best practice templates, we also provide upgrade-compliant configuration changes to each application and ensure the final product meets your organization’s specific needs.
Tailored ServiceNow ITSM Deployments Designed to Meet any Need
For many customers, a prescriptive and efficient deployment is exactly what they need to get up and running on ServiceNow. Others need a more tailored solution. Whether it’s white-glove project management, additional end-user training, advanced go-live and communications planning, or additional enhancements, Virteva will design an implementation solution to meet your specific requirements and timeline.
Accelerated path to ROI
- Utilize battle-tested templates based on ITIL best practices
- Complete deployment in as little as 8 weeks
- Ongoing post-implementation support with ManagedNow™
- Ensure each module meets your specific business needs
- Make upgrade-compliant configuration changes
- Integrate the instance with existing tools
Training and Enablement
- Get hands-on end-user training by Virteva experts
- Engage in collaborative training sessions for administrators
- Enable company-wide adoption
ServiceNow SysAdmins & Implementation Specialists
Custom Platform Modifications
ServiceNow Accreditations + Certifications
6 Month Average CSAT Score
Virteva is proud to be a Silver Services Partner with ServiceNow. With over 750 seats, hundreds of clients, and excellent customer satisfaction scores, we have earned our status as a preferred partner.
What Makes Virteva Different?
Virteva offers a unique set of capabilities to maximize the value of your ServiceNow instance.
Best practice templates based on 750+ ServiceNow seats and hundreds of clients
Innovative Approach: custom configurations, low risk, rapid ROI
24/7 ServiceNow platform support and on demand resources
Specialists in serving the unique needs of middle market clients
Nationally recognized ServiceNow partner, excellent CSAT scores, preferred partner status
Ability to partner long-term and offer additional services as you grow
Your Partner for Phase II and Beyond
Success with ServiceNow doesn’t stop with an initial deployment. In fact, it’s the first step in the journey. Whether you need admin and configuration services, development and upgrade services, or an architect to develop and execute a roadmap, ManagedNow™ is the on-demand support option you need to maximize the return on your ServiceNow investment.
- On-demand access to ServiceNow Architect, Development and Training resources
- 24/7 administration and support services
- Additional enhancements
- Road map and value planning
- ACE reporting and analysis for platform optimization
Tapping into resource capacity on-demand enables our customers to get the benefit of a wide range of skillsets operating under a proven DevOps delivery model without carrying the cost of full-time staff. Customer requests for service are managed through Virteva’s ManagedNow demand intake application. This enables customer stakeholders to easily categorize, prioritize, and approve requests against business priority, value, and budget constraints.