ServiceNow IT Operations Management

Eliminate Service Outages with Virteva’s ServiceNow ITOM Solutions

ServiceNow IT Operations Management


High and critical incidents, estimated at 1% of the monthly ticket volume, were reduced by 25%. In addition to the volume of high-priority incidents decreasing, the mean response time decreased from 4 hours to 2 hours — a 2x improvement.*


Your computing, networking, and application interfaces and databases are handling more demands at a faster pace than ever before. And the more pressure is put on these systems, the greater the risk of service outages. That’s where ServiceNow IT operations management comes in.

Now you can…

  • Automate IT processes to proactively address problematic conditions
  • Reduce event noise by over 99%
  • Give your entire IT team real-time visibility into the makeup of your IT landscape
  • Automatically enforce good governance and ensure compliance to business policies

ServiceNow IT operations management gives you a powerful, streamlined platform that helps you enhance visibility, improve availability, increase agility, and even manage hybrid clouds. From Service Mapping, CMDB, and Discovery to Cloud Management, Event Management, Orchestration and Knowledge Transfer, ITOM is a comprehensive solution that facilitates the increasing demands on your IT infrastructure.

*Total Economic Impact of ServiceNow, Forrester, 2017

Expert, Field-Tested Approach to ITOM Implementations

Because we’re both a ServiceNow customer and a managed services provider, our experts know ITOM inside and out. They understand what businesses need to integrate ITOM with their existing ITSM platform, how to optimize it for better performance, and how to plan for the road ahead.

So whether you want a single module or the full suite of ITOM applications, we have the resources to help you implement modules across the entire ITOM application portfolio. Using field-tested implementation templates and best practices, we accelerate time-to-value and minimize ServiceNow deployment risks. With a firm base in ITIL best practices, we’ll configure your ServiceNow ITOM instance to suit your business needs.

What Are the Next Steps on Your ServiceNow Journey?

Download our [eBook] The Next Steps On Your ServiceNow Journey and let us help you decide which step to take next on your ServiceNow journey.

Read the eBook

ServiceNow SysAdmins & Implementation Specialists

Custom Platform Modifications

ServiceNow Accreditations + Certifications

6 Month Average CSAT Score

Virteva is proud to be a Gold Services Partner with ServiceNow. With over 750 seats, hundreds of clients, and excellent customer satisfaction scores, we have earned our status as a preferred partner.

What Makes Virteva Different?

Virteva offers a unique set of capabilities to maximize the value of your ServiceNow instance.

Best practice templates based on 750+ ServiceNow seats and hundreds of clients


Innovative delivery approach: custom configurations, low risk, rapid ROI

24/7 ServiceNow platform support and on demand resources

Specialists in serving the unique needs of middle market clients


Nationally recognized ServiceNow partner, excellent CSAT scores, preferred partner status.


Ability to partner long-term and offer additional services as you grow

Eliminate service outages before they even happen!

Watch this on-demand webinar to learn how to outsmart service outages. With speakers from both ServiceNow and Virteva, learn how ITOM can help you proactively identify service issues, pinpoint disruptions and remediate them quickly through automation.

Click the button below to watch this on-demand webinar and learn about the steps you can take to eliminate outages.

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