ServiceNow IT Operations Management

Eliminate Service Outages with Virteva’s ServiceNow ITOM Solutions

ServiceNow IT Operations Management

Eliminate Service Outages with Virteva’s ServiceNow ITOM Solutions

Eliminate Service Outages Before They Even Happen with ServiceNow ITOM

Your computing, networking, and application interfaces and databases are handling more demands at a faster pace than ever before. And the more pressure is put on these systems, the greater the risk of service outages. That’s where ServiceNow IT operations management comes in.

Now you can…

  • Automate IT processes to proactively address problematic conditions
  • Reduce event noise by over 99%
  • Give your entire IT team real-time visibility into the makeup of your IT landscape
  • Automatically enforce good governance and ensure compliance to business policies

“High and critical incidents, estimated at 1% of the monthly ticket volume, were reduced by 25%. In addition to the volume of high-priority incidents decreasing, the mean response time decreased from 4 hours to 2 hours — a 2x improvement.”*

*Total Economic Impact of ServiceNow, Forrester, 2017

ServiceNow IT operations management gives you a powerful, streamlined platform that helps you enhance visibility, improve availability, increase agility, and even manage hybrid clouds. From Service Mapping, CMDB, and Discovery to Cloud Management, Event Management, Orchestration and Knowledge Transfer, ITOM is a comprehensive solution that facilitates the increasing demands on your IT infrastructure.

[eBook] What are the Next Steps on Your ServiceNow Journey?

The Next Steps On Your ServiceNow Journey [eBook] - VirtevaThe ServiceNow Platform is broad and powerful. That’s why so many organizations invest in it. But once you’ve implemented it, what should you do next?

We analyzed over 500 demands submitted across our entire customer base of ServiceNow users during the past six months to identify the most common use cases and provide insights and ideas to other ServiceNow users.

This eBook will help you decide which step to take next on your ServiceNow journey.

Get the eBook
ServiceNow ITOM - ServiceNow Service Management Screenshot - Virteva

Expert, Field-Tested Approach to ITOM Implementations

Our Experts know ITOM inside and out.

Because we’re both a ServiceNow customer and a managed services provider, our experts know ITOM inside and out. They understand what businesses need to integrate ITOM with their existing ITSM platform, how to optimize it for better performance, and how to plan for the road ahead.

So whether you want a single module or the full suite of ITOM applications, we have the resources to help you implement modules across the entire ITOM application portfolio. Using field-tested implementation templates and best practices, we accelerate time-to-value and minimize ServiceNow deployment risks. With a firm base in ITIL best practices, we’ll configure your ServiceNow ITOM instance to suit your business needs.

[webinar] Eliminate Service Outages Before They Happen!

ITOM can help you proactively identify service issues, pinpoint disruptions and remediate them quickly through automation.

With speakers from both ServiceNow and Virteva, you’ll see how your business can better manage IT services and operations more efficiently by automatically creating and updating service maps. You will also eview some best practices and ITOM tips so you can ensure your business is in the best position for success moving forward.

Watch the Webinar

[webinar] Eliminate Service Outages Before They Happen!

ITOM can help you proactively identify service issues, pinpoint disruptions and remediate them quickly through automation.

With speakers from both ServiceNow and Virteva, you’ll see how your business can better manage IT services and operations more efficiently by automatically creating and updating service maps. You will also eview some best practices and ITOM tips so you can ensure your business is in the best position for success moving forward.

Watch the Webinar

ServiceNow SysAdmins & Implementation Specialists

Custom Platform Modifications

ServiceNow Accreditations + Certifications

6 Month Average CSAT Score

ServiceNow Gold Services Partner - Virteva

Virteva is proud to be a Gold Services Partner with ServiceNow. With over 750 seats, hundreds of clients, and excellent customer satisfaction scores, we have earned our status as a preferred partner.

ServiceNow SysAdmins & Implementation Specialists

Custom Platform Modifications

ServiceNow Accreditations + Certifications

6 Month Average CSAT Score

ServiceNow Gold Services Partner - Virteva

Virteva is proud to be a Gold Services Partner with ServiceNow. With over 750 seats, hundreds of clients, and excellent customer satisfaction scores, we have earned our status as a preferred partner.

What Makes Virteva Different?

Virteva offers a unique set of capabilities to maximize the value of your ServiceNow instance.

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Best practice templates based on 750+ ServiceNow seats and hundreds of clients

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Innovative delivery approach: custom configurations, low risk, rapid ROI

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24/7 ServiceNow platform support and on demand resources

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Specialists in serving the unique needs of middle market clients

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Nationally recognized ServiceNow partner, excellent CSAT scores, preferred partner status

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Ability to partner long-term and offer additional services as you grow

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[blog post]
6 Universal Truths of ITOM Implementation

There’s been a lot of talk lately around ServiceNow’s IT Operations Management (ITOM) and how it can be used to improve IT processes. Unlike some of the ITSM tools that look more similar from customer to customer, ServiceNow ITOM is a whole different animal—no two businesses are alike in how they use ITOM. That said, there are some universal truths that transcend a company’s unique needs.

Read More

Subscribe To Our

Monthly Newsletter

To receive trends in service and how they’re shaping our industry delivered to your inbox monthly, enter your email below and click submit.

[blog post]
6 Universal Truths of ITOM Implementation

There’s been a lot of talk lately around ServiceNow’s IT Operations Management (ITOM) and how it can be used to improve IT processes. Unlike some of the ITSM tools that look more similar from customer to customer, ServiceNow ITOM is a whole different animal—no two businesses are alike in how they use ITOM. That said, there are some universal truths that transcend a company’s unique needs.

Read More

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