Configuration Management Database Deployments

Minimize Service Outages with CMDB

Configuration Management Database Deployments

Minimize Service Outages with CMDB

Create a Single System of Record with CMDB

The Configuration Management Database (CMDB) creates a single system of record to identify the assets in your IT environment along with their configuration data. It tracks things related to asset purpose and intended use to answer questions like, How does the asset fit into the infrastructure? What services or functions does it provide or serve? What other devices or systems is it communicating with?

With CMDB, organizations can:

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Create a single system of record

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Gain visibility into services and infrastructure

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Visualize complex data

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Track CIs against service levels

Increase your
Service Visibility

Increase your Service Visibility eBook - VirtevaAre you at risk of missing a business service problem because of limited service visibility?

Download this eBook to learn how to establish a single system of record with ITAM and CMDB.

Get the eBook
ServiceNow Configuration Management Database Screenshot - Virteva

Consolidate on a Single Platform

Make stronger organizational decisions rooted in
data and process

As a core piece of the Now Platform, CMDB consolidates infrastructure and service data across all ServiceNow applications and processes. This gives organizations better insight and a deeper understanding of their IT environment.

And with a strong CMDB, it’s easier to manage technical debt, track service consumption, and make stronger organizational decisions rooted in data and process.

[webinar] WhatNow Series Part 1:
Leveraging Asset Management

Join ServiceNow Architect Brian Watson

Asset Management helps you know what assets you have, where they are, who uses them, how much they cost, and more. After watching this webinar, you will understand how to better track your assets, track your spending, and make better decisions that impact your business.

Watch the Webinar
WhatNow Virteva Webinar Series Part 1: Leveraging Asset Management - Virteva
WhatNow Virteva Webinar Series Part 1: Leveraging Asset Management - Virteva

[webinar] WhatNow Series Part 1: Leveraging Asset Management

Join ServiceNow Architect Brian Watson

Asset Management helps you know what assets you have, where they are, who uses them, how much they cost, and more. After watching this webinar, you will understand how to better track your assets, track your spending, and make better decisions that impact your business.

Watch the Webinar

Automate with ServiceNow Discovery and Service Mapping

Implementing a CMDB is just the first step.

Implementing a CMDB is just the first step. Populating assets and maintaining the database is a never-ending project. By combining the CMDB with ServiceNow Discovery and Service Mapping, organizations can automatically create a comprehensive inventory of assets and their relationships as they evolve over time.

ServiceNow Discovery - Virteva

ServiceNow Discovery

Keeping a configuration management database current can be challenging without the right technology. ServiceNow Discovery resolves this by automatically discovering both physical and virtual devices in your environment, regardless of whether they are in the cloud or on premises. Discovery also catalogs the dependent relationships between your devices.

Discovery runs on an on-demand or scheduled basis to ensure the accuracy of configuration items and to keep the CMDB up-to-date as changes occur over time.

ServiceNow Service Mapping

Without service maps, it’s difficult to resolve service outages. ServiceNow Service Mapping automatically creates these service maps by using information in the CMDB to show which applications and components support each service and how they are related.

This ensures that IT always has the latest service topology information for greater service visibility. These service maps are populated in the configuration management database as well, making it a service-aware single system of record.

ServiceNow Service Mapping - Virteva

Automate with ServiceNow Discovery and Service Mapping

Implementing a CMDB is just the first step.

Implementing a CMDB is just the first step. Populating assets and maintaining the database is a never-ending project. By combining the CMDB with ServiceNow Discovery and Service Mapping, organizations can automatically create a comprehensive inventory of assets and their relationships as they evolve over time.

ServiceNow Discovery - Virteva

ServiceNow Discovery

Keeping a configuration database management current can be challenging without the right technology. ServiceNow Discovery resolves this by automatically discovering both physical and virtual devices in your environment, regardless of whether they are in the cloud or on premises. Discovery also catalogs the dependent relationships between your devices.

Discovery runs on an on-demand or scheduled basis to ensure the accuracy of configuration items and to keep the CMDB up-to-date as changes occur over time.

ServiceNow Service Mapping - Virteva

ServiceNow Service Mapping

Without service maps, it’s difficult to resolve service outages. ServiceNow Service Mapping automatically creates these service maps by using information in the CMDB to show which applications and components support each service and how they are related.

This ensures that IT always has the latest service topology information for greater service visibility. These service maps are populated in the configuration database management as well, making it a service-aware single system of record.

Get Started with CMDB

Request an CMDB Demo

Since the CMDB is part of the Now Platform, it will provide considerable value to your organization without requiring additional licensing costs. As a ServiceNow Gold Services partner, we can help you roll it out in the best way to meet your business objectives. Start your journey today by filling out the form below and our team will be in touch within 1 business day.

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[guide] Get the Most Out of your ServiceNow Investment

Your platform is only as good as the data and processes around it. So, if you aren’t seeing the ROI you were expecting, you may need to revisit a few business processes around your technology stack.

Download our Guide to Improving ServiceNow ROI and learn about the things you can do to easily increase the value of your ServiceNow Platform.

Get the Guide

Subscribe To Our
Monthly Newsletter

To receive trends in service and how they’re shaping our industry delivered to your inbox monthly, enter your email below and click submit.

[guide] Get the Most Out of your ServiceNow Investment

Your platform is only as good as the data and processes around it. So, if you aren’t seeing the ROI you were expecting, you may need to revisit a few business processes around your technology stack.

Download our Guide to Improving ServiceNow ROI and learn about the things you can do to easily increase the value of your ServiceNow Platform.

Get the Guide

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