Populating the CMDB and Outsmarting Service Outages with Service Maps

UMass ClubService outages are IT’s #1 nightmare. But determining the root cause of issues is difficult and time-consuming, often due to the time it takes to manually map business services.

Attendees at this seminar will find out how to:

  • Reduce the time to create service maps by 90%
  • Become service-aware by surgically drilling through IT infrastructure
  • Understand the relationships between specific business services and the IT components that support them

Join ServiceNow, Virteva, and your peers to learn how you can outsmart service outages at your organization!


  • Issues Affecting Today’s Enterprises
  • ServiceNow Approach and Advantages
  • Driving Outcomes and Business Results
  • Demo and Q&A

Event Details

Date: Thursday March 2 | 11:00am – 1:00pm EST
(Lunch provided)
Location: Umass Club 32nd Floor
1 Beacon Street
Boston, MA 02108
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