24/7 Service Desk

Take your IT Help Desk to the next level

24/7 Service Desk

Take your IT Help Desk to the next level

Serve and Be Served in the Digital Enterprise.

We help our customers serve their internal and external end-users on our broad services platform. Our 24/7 Service Desk is more than just an IT help desk. We’re based 100% in the US with analysts competent in both technical skill and customer service. We leverage ServiceNow to drive continuous improvement, help our customers reduce costs over time, make a tangible business impact, and provide value to their end-users.

Our 100% U.S. based Service Desk delivers positive, personal experiences

Our main goal is to ensure your end-user experience
is as seamless as possible

Many clients turn to Virteva after a poor experience with an offshore help desk. More than just an IT help desk, our focus on customer service and our investment in the growth and development of our analysts means that when your people reach out to us for help, they always have a personal and positive experience.

Serve and Be Served in the Digital Enterprise.

We help our customers serve their internal and external end-users on our broad services platform. Our 24/7 Service Desk is more than just an IT help desk. We’re based 100% in the US with analysts competent in both technical skill and customer service. We leverage ServiceNow to drive continuous improvement, help our customers reduce costs over time, make a tangible business impact, and provide value to their end-users.

Our 100% U.S. based Service Desk delivers positive, personal experiences

Our main goal is to ensure your end-user experience is as seamless as possible

Many clients turn to Virteva after a poor experience with an offshore help desk. Our focus on customer service and our investment in the growth and development of our analysts means that when your people reach out to us for help, they always have a personal and positive experience.

Our processes lower ticket volume
and costs over time

We work with our customers to stop issues from happening in the first place.

Because we attach Knowledge Base articles to every incident we process in our ServiceNow ITSM platform, we ensure repeatable service, predictability, and root cause analysis and solutions. Our commitment to continuous improvement results in lower ticket volume, lower costs, and higher user satisfaction.

Our processes lower ticket volume and costs

We work with our customers to stop issues from happening in the first place.

Because we attach Knowledge Base articles to every incident we process in our ServiceNow ITSM platform, we ensure repeatable service, predictability, and root cause analysis and solutions. Our commitment to continuous improvement results in lower ticket volume, lower costs, and higher user satisfaction.

Virteva By The Numbers:

%

First Contact Resolution (FCR) rate

years of service desk experience

contacts annually

consecutive years ranked MSP501

Net Promoter Score

Us-based analysts

Virteva By The Numbers:

%

First Contact Resolution (FCR) rate

years of service desk experience

contacts annually

consecutive years ranked MSP501

Net Promoter Score

Us-based analysts

We made the investment,
so you don’t have to

Our state-of-the-art technology platform enables us to provide a top-tier service desk, 24/7/265.

When you work with Virteva, you get digital maturity on day one. We’ve spent years investing in our technology platform, training and managing our staff from across different domains and skill levels, and layering the most effective processes on top of it all. With custom reports and real-time dashboards, our distinctive platform keeps our analysts ahead of your needs.

We made the investment,
so you don’t have to

Our state-of-the-art technology platform enables us to provide a top-tier service desk, 24/7/265.

When you work with Virteva, you get digital maturity on day one. We’ve spent years investing in our technology platform, training and managing our staff from across different domains and skill levels, and layering the most effective processes on top of it all. With custom reports and real-time dashboards, our distinctive platform keeps our analysts ahead of your needs.

Delivering instant IT maturity

Going beyond taking calls and resolving tickets, we help our customers create a better environment to work in.

With the technology available today, IT can resolve incidents at their source, help end users do their job easier and better, and also impact the bottom line of the business. That’s the model we embrace here at Virteva.

Delivering instant IT maturity

Going beyond taking calls and resolving tickets, we help our customers create a better environment to work in.

With the technology available today, IT can resolve incidents at their source, help end users do their job easier and better, and also impact the bottom line of the business. That’s the model we embrace here at Virteva.

What Makes Virteva Different?

Virteva offers a unique set of capabilities to deliver concierge level service.

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A world class, 24/7 Service Desk with a Net Promoter Score of 84

Incentivized to solve issues at their source

Specialists in serving the unique needs of middle market clients

A full staff of every-level experts provide on demand service

Both part-time supplemental support and full-time service to meet varying customer needs.

Ability to partner long-term and offer additional services as you grow

What Makes Virteva Different?

Virteva offers a unique set of capabilities to deliver concierge level service.

A world class, 24/7 Service Desk with a Net Promoter Score of 84

Incentivized to solve issues at their source

Specialists in serving the unique needs of middle market clients

A full staff of every-level experts provide on demand service

Both part-time supplemental support and full-time service to meet varying customer needs.

Ability to partner long-term and offer additional services as you grow

Get our “24/7 Service Desk” Data Sheet

To learn more about our 24/7 Service Desk, enter your email address below and click submit and get our data sheet emailed directly to your inbox.

More than just an IT help desk, Virteva’s 24/7 Service Desk provides the expertise
needed to support your end-user computing environment:

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Concierge-Level Service, 24/7/365

  • A purpose-built, personalized experience, from how we answer the phones to how we address issues
  • Integrated with your team to ensure your end-users always have the same high-end experience, no matter who they interact with
  • Gain digital maturity and scale in as little as 6 weeks

Instant Digital Maturity and Scale

  • Enterprise-grade technology: ServiceNow, Microsoft, Calabrio, Cisco, and more
  • Thousands of articles and best practice templates
  • On-demand resources across levels, domains, and technologies

Continuous Improvement

  • Driven to provide a better product to bring you better value for your investment
  • Reporting and analytics highlight recurring pain points and proven remediation options
  • Our pricing structure aligns our goals with yours, driving us to reduce the number of issues your users have. That means fewer tickets for us, and happier users for you

More than just an IT help desk, Virteva’s 24/7 Service Desk provides the expertise needed to support your end-user computing environment:

}

Concierge-Level Service, 24/7/365

  • A purpose-built, personalized experience, from how we answer the phones to how we address issues
  • Integrated with your team to ensure your end-users always have the same high-end experience, no matter who they interact with
  • Gain digital maturity and scale in as little as 6 weeks

Instant Digital Maturity and Scale

  • Enterprise-grade technology: ServiceNow, Microsoft, Calabrio, Cisco, and more
  • Thousands of articles and best practice templates
  • On-demand resources across levels, domains, and technologies

Continuous Improvement

  • Driven to provide a better product to bring you better value for your investment
  • Reporting and analytics highlight recurring pain points and proven remediation options
  • Our pricing structure aligns our goals with yours, driving us to reduce the number of issues your users have. That means fewer tickets for us, and happier users for you

Subscribe To Our
Monthly Newsletter

To receive trends in service and how they’re shaping our industry delivered to your inbox monthly, enter your email below and click submit.

[On-demand webinar]
From a Reactive to Proactive Service Desk

Get more from your Service Desk! Watch our on-demand webinar to learn how you can bring a proactive issue resolution model to your IT service desk, including how to mature your process, define success, and become proactive.

Click the button below to watch now!

Read the eBook

Subscribe To Our
Monthly Newsletter

To receive trends in service and how they’re shaping our industry delivered to your inbox monthly, enter your email below and click submit.

[On-demand webinar]
From a Reactive to Proactive Service Desk

Get more from your Service Desk! Watch our on-demand webinar to learn how you can bring a proactive issue resolution model to your IT service desk, including how to mature your process, define success, and become proactive.

Click the button below to watch now!

Read the eBook

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