24/7 IT Service Desk
Take your IT Help Desk to the next level
Think outside the IT help desk. Leverage Virteva’s purpose-built Service Desk to provide faster problem resolution and a better end-user-experience.
With Virteva’s top-of-the-line service desk solutions you get a purpose-built team of expert analysts to support your end-users around the clock. As a single point of contact for all end-user computing related issues, we support each customer’s requirements and their unique line-of-business applications to provide a personalized experience, from how we answer the phones to how we address issues.
Our business is built on ITSM best practices and tools from Microsoft, Cisco, ServiceNow, and other leading technology providers. The expertise gained day in and day out means our service desk team and senior consultants are more than just your run-of-the-mill IT help desk. They’re driven to deliver white-glove service to resolve issues in a way that leaves a smile on your user’s face.
Let our team keep the lights on for you, so you can focus on the thing that matters most: your business.
You Handle the Strategic, We Handle the Details
Experience earned from serving 83,000 end-users means we have the best practices and solution templates for a variety of challenges. So while our team fights the day to day fires, your team can take on the bigger picture.
Get More From Your Service Desk
Studies show that 50% of the perception of an IT department comes from interactions with the service Desk. This perception will either make you stand out as best in class or be a reason your customers leave you.
The most effective IT service desks make a modern, proactive approach to service delivery, rather than the reactive approach of the past.
Virteva By the Numbers:
First Contact Resolution (FCR) rate
years of service desk experience
consecutive years ranked MSP501
Net Promoter Score
ServiceNow Health Check
Evaluate your ServiceNow instance to identify performance improvements, find ways to optimize your processes, or prepare for upgrade
Take advantage of the Automated Configuration Evaluator (ACE) to measure your ServiceNow instance’s configuration. The ACE tool scans your instance for a set of predefined configuration scenarios that may result in issues related to performance, manageability, upgradability, scalability, and security.
More than just an IT help desk, Virteva’s 24/7 Service Desk provides the expertise needed to support your end-user computing environment, including ServiceNow, Microsoft, Cisco, Calabrio and other leading technology partners.
White Glove Service 24/7
- A purpose-built, personalized experience, from how we answer the phones to how we address issues
- Integrated with your team to ensure your end-users always have the same high-end experience, no matter who they interact with
Instant IT Maturity and Scale
- Enterprise-grade technology: ServiceNow, Microsoft, Calabrio, Cisco, and more
- Thousands of articles and best practice templates
- On-demand resources across levels, domains and technologies
- Driven to provide a better product to bring you better value for your investment
- Reporting and analytics highlight recurring pain points and proven remediation options
- Because we charge per user rather than per ticket, we are driven to reduce the number of issues your users have. That means fewer tickets for us, and happier users for you.
What Makes Virteva Different?
Virteva offers a unique set of capabilities to deliver concierge-level service.
A world class, 24/7 Service Desk with a Net Promoter Score of 84.
Incentivized to solve issues at their source
Specialists in serving the unique needs of middle market clients
A full staff of every-level experts provide on demand service
Both part-time supplemental support and full-time service to meet varying customer needs
Ability to partner long-term and offer additional services as you grow
Schedule Your Service Desk Assessment Today!
The Service Desk Assessment is a structured approach to helping you understand where your service desk is today while providing practical recommendations to help you create a world-class service desk.
Studies show that 50% of the perception of an IT department comes from interactions with the service desk. How does your organization measure up?
Click the button below and schedule an assessment to find out!