Managed Services
Actually-leaving-work-on-time, as a service.
Because you don’t work 24/7. We do.
Rest easy knowing you have an always-on,
on-demand partner to make sure
your system stays up and running,
even when you’re not.
Our State-of-the-Art Facility at Your Service
Virteva has invested millions of dollars and tens of thousands of hours implementing an enterprise-grade technology platform, building out a 24/7 NOC and contact center, and recruiting a world class team of talented people. All so you don’t have to.
Leverage our investment in people, processes, and technology so you can focus on growing your business.
ServiceNow Partner [checklist]
Download our ServiceNow Partner Checklist and learn what eight crucial criteria to look for in a ServiceNow Partner.
Virteva Managed Services Platform
Virteva Managed Services Platform
Virteva Platform
- Enterprise-grade technology
- 24/7, fully redundant contact center
- ITSM/ITIL best practices library
- 150+ person staff of every-level experts
- Comprehensive knowledgebase
- Data and integrations
- Reporting and analytics
24/7 Service Desk
- 24/7 Service Desk Services
- Call Center Handling
- Request Fulfillment
Endpoint Management
- Imaging & Procurement
- Patch Management
- Remote Break-Fix
Monitoring & Security
- Event Handling
- Device Monitoring
- Security Management
Cloud Management
- Azure Management
- EM+S Management
- Office 365 Management
- Microsoft 365 Management
Virteva By the Numbers:
%
First Contact Resolution (FCR) rate
years of service desk experience
end-users served
consecutive years ranked MSP501
Net Promoter Score
%
US-based analysts
24/7 Service Desk
Virteva’s 24/7 Service Desk is a comprehensive service center solution that provides everything needed to support your end-user computing environment. We provide:
- White glove service, 24/7/365
- Access instant IT maturity and scale
- Processes for continuous improvement
Endpoint Management
Virteva’s Endpoint Management services leverage core ITIL disciplines, tools, and governance models to maximize end-user satisfaction and productivity. Services include:
- Imaging and procurement
- Patch management
- Remote break-fix
Event & Device Management
VVirteva works with your existing IT environment to provide Event and Device handling and monitoring, 24/7. Services include:
- Event Handling
- Device Monitoring
Messaging & Collaboration
Virteva provides complete management and monitoring, and administration of each client’s unique messaging and collaboration platform in addition to optional features that will customize the service in a way that works best for your business.
- In-Depth Application Monitoring
- Server, Storage, and Network Monitoring
- Automation and Security
- Reporting and Analysis
Security Solutions
Our real-world security experience gives us insight into enterprise-level functionality, specializing in customer-specific vulnerability imports, business rules, and integrations with multiple tools. Services include:
- Access to security experts
- Vulnerability response
- Security incident response
- Multiple integrations available
Select Sourcing
Virteva’s SelectSourcing™ framework helps you configure the managed IT service solution to fit your specific business needs by leveraging internal resources and best-in-class service providers. Services include
- Operating level agreements
- Customized governance framework
- ITIL-based service delivery processes
- Best-in-class service providers
Download our Self-Service Implementation
[white paper]
Properly utilizing self-service can reduce incident volume by over 50%
As you scale your business, incident volumes will inevitably increase. Implementing self-service will help you preemptively address this challenge.
Click the button below and download our white paper and learn about cost-effective methods to scaling your service desk without hiring additional analysts.
