Managed Services
Actually-leaving-work-on-time, as a service.
Because you don’t work 24/7. We do.
Rest easy knowing you have an always-on,
on-demand partner to make sure
your system stays up and running,
even when you’re not.

Our State-of-the-Art Facility at Your Service
Virteva has invested millions of dollars and tens of thousands of hours implementing an enterprise-grade technology platform, building out a 24/7 NOC and contact center, and recruiting a world class team of talented people. All so you don’t have to.
Leverage our investment in people, processes, and technology so you can focus on growing your business.
Virteva Managed Services Platform
Virteva Platform
- Enterprise-grade technology
- 24/7, fully redundant contact center
- ITSM/ITIL best practices library
- 150+ person staff of every-level experts
- Comprehensive knowledgebase
- Data and integrations
- Reporting and analytics

24/7 Service Desk
- 24/7 Service Desk Services
- Call Center Handling
- Request Fulfillment
Endpoint Management
- Imaging & Procurement
- Patch Management
- Remote Break-Fix
Monitoring & Security
- Event Handling
- Device Monitoring
- Security Management
Cloud Management
- Azure Management
- EM+S Management
- Office 365 Management
- Microsoft 365 Management
Virteva By the Numbers:
%
First Contact Resolution (FCR) rate
years of service desk experience
end-users served
consecutive years ranked MSP501
Net Promoter Score
%
US-based analysts



24/7 Service Desk
Virteva’s 24/7 Service Desk is a comprehensive service center solution that provides everything needed to support your end-user computing environment. We provide:
- White glove service, 24/7/365
- Access instant IT maturity and scale
- Processes for continuous improvement
Endpoint Management
Virteva’s Endpoint Management services leverage core ITIL disciplines, tools, and governance models to maximize end-user satisfaction and productivity. Services include:
- Imaging and procurement
- Patch management
- Remote break-fix
Event & Device Management
VVirteva works with your existing IT environment to provide Event and Device handling and monitoring, 24/7. Services include:
- Event Handling
- Device Monitoring
Messaging & Collaboration
Virteva provides complete management and monitoring, and administration of each client’s unique messaging and collaboration platform in addition to optional features that will customize the service in a way that works best for your business.
- In-Depth Application Monitoring
- Server, Storage, and Network Monitoring
- Automation and Security
- Reporting and Analysis
Security Solutions
Our real-world security experience gives us insight into enterprise-level functionality, specializing in customer-specific vulnerability imports, business rules, and integrations with multiple tools. Services include:
- Access to security experts
- Vulnerability response
- Security incident response
- Multiple integrations available
Select Sourcing
Virteva’s SelectSourcing™ framework helps you configure the managed IT service solution to fit your specific business needs by leveraging internal resources and best-in-class service providers. Services include
- Operating level agreements
- Customized governance framework
- ITIL-based service delivery processes
- Best-in-class service providers
Download our Self-Service Implementation
[white paper]
Properly utilizing self-service can reduce incident volume by over 50%
As you scale your business, incident volumes will inevitably increase. Implementing self-service will help you preemptively address this challenge.
Click the button below and download our white paper and learn about cost-effective methods to scaling your service desk without hiring additional analysts.
