Managed Services

Actually-leaving-work-on-time, as a service.

 

Because you don’t work 24/7. We do.

Rest easy knowing you have an always-on,

on-demand partner to make sure

your system stays up and running,

even when you’re not.

Our State-of-the-Art Facility at Your Service

Virteva has invested millions of dollars and tens of thousands of hours implementing an enterprise-grade technology platform, building out a 24/7 NOC and contact center, and recruiting a world class team of talented people. All so you don’t have to.

Leverage our investment in people, processes, and technology so you can focus on growing your business.

ServiceNow Partner [checklist]

ServiceNow Partner Checklist - Virteva

Download our ServiceNow Partner Checklist and learn what eight crucial criteria to look for in a ServiceNow Partner.

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Virteva Managed Services Platform

Virteva Managed Services Platform

Virteva Platform

  • Enterprise-grade technology
  • 24/7, fully redundant contact center
  • ITSM/ITIL best practices library
  • 150+ person staff of every-level experts
  • Comprehensive knowledgebase
  • Data and integrations
  • Reporting and analytics

24/7 Service Desk

  • 24/7 Service Desk Services
  • Call Center Handling
  • Request Fulfillment

Endpoint Management

  • Imaging & Procurement
  • Patch Management
  • Remote Break-Fix

Monitoring & Security

  • Event Handling
  • Device Monitoring
  • Security Management

Cloud Management

  • Azure Management
  • EM+S Management
  • Office 365 Management
  • Microsoft 365 Management

Virteva By the Numbers:

%

First Contact Resolution (FCR) rate

years of service desk experience

end-users served

consecutive years ranked MSP501

Net Promoter Score

%

US-based analysts

24/7 Service Desk

Virteva’s 24/7 Service Desk is a comprehensive service center solution that provides everything needed to support your end-user computing environment. We provide:

  • White glove service, 24/7/365
  • Access instant IT maturity and scale
  • Processes for continuous improvement

Endpoint Management

Virteva’s Endpoint Management services leverage core ITIL disciplines, tools, and governance models to maximize end-user satisfaction and productivity. Services include:

  • Imaging and procurement
  • Patch management
  • Remote break-fix

Event & Device Management

VVirteva works with your existing IT environment to provide Event and Device handling and monitoring, 24/7. Services include:

  • Event Handling
  • Device Monitoring

Messaging & Collaboration

Virteva provides complete management and monitoring, and administration of each client’s unique messaging and collaboration platform in addition to optional features that will customize the service in a way that works best for your business.

  • In-Depth Application Monitoring
  • Server, Storage, and Network Monitoring
  • Automation and Security
  • Reporting and Analysis

Security Solutions

Our real-world security experience gives us insight into enterprise-level functionality, specializing in customer-specific vulnerability imports, business rules, and integrations with multiple tools. Services include:

  • Access to security experts
  • Vulnerability response
  • Security incident response
  • Multiple integrations available

Select Sourcing

Virteva’s SelectSourcing™ framework helps you configure the managed IT service solution to fit your specific business needs by leveraging internal resources and best-in-class service providers. Services include

  • Operating level agreements
  • Customized governance framework
  • ITIL-based service delivery processes
  • Best-in-class service providers

Download our Self-Service Implementation
[white paper]

Properly utilizing self-service can reduce incident volume by over 50%

As you scale your business, incident volumes will inevitably increase. Implementing self-service will help you preemptively address this challenge.

Click the button below and download our white paper and learn about cost-effective methods to scaling your service desk without hiring additional analysts.

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