We are looking for a Sr. Desktop Support Consultant who is extremely customer focused and has extensive desktop support experience. The Sr. Desktop Support Consultant will execute, and in some cases, lead various projects that center around the effective delivery of client systems and applications. The following breakdown identifies the mix of activities expected for the person in this role.
DESIRED EDUCATION, EXPERIENCE & OTHER SKILLS
- BE or BS Degree in one of the following subject areas: Computer Science, Business Administration, Information Technology or related field preferred
- Industry best practices in terms of implementation and operations of proposed solutions
- Expert-level understanding and delivery of Virteva’s processes
- Background and/or certifications in ITIL, COBIT, or CMMI
- Ability to communicate, mentor, teach, and explain concepts at multiple levels with the capability to extract the business value related to the proposed solutions
- Knowledge of Apple Macintosh software support and delivery a plus
- Microsoft Certificated Desktop Support Technician (MCDST) certificate or equivalent
- 3+ years of experience focusing on the technology or equivalent
- Consulting experience a plus
GROWTH OPPORTUNITIES
Virteva offers great opportunities to its staff. As a Virteva employee, you will work with and learn from colleagues who are among the most knowledgeable in the business. Our rapid growth allows you to branch out, learn new skills and take on new responsibilities. Join Virteva and grow with the best!
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Respond to and process requests for support from the Service Desk or second-level Desktop Support Technicians
- Provide technical leadership in the areas of Microsoft SCCM and SCOM systems
- Develop, package, and test operating system images and applications
- Authors and provides user instruction as needed
- Researching, evaluating and providing feedback on problematic trends and patterns in customer support requirements
- Providing customer and technical training, when required
- Performs other duties as assigned