Solutions for IT
Virteva offers sensible and agile solutions built
on our solid project and operations frameworks
that include expert consultants, operations team,
tools and facility.
CUSTOM MANAGED IT SERVICES
Virteva’s SelectSourcing™ framework helps you configure the managed IT service solution to fit your specific business needs. Leveraging internal resources and best-in-class service providers.
Thanks to the “Cloud” and the plethora of IT-as-a-Service options, selective outsourcing, or SelectSourcing™, has emerged as the pragmatic approach to delivering Multi-Sourced Managed IT Services. Whether you choose a single application, your entire IT infrastructure or something in between, Virteva can implement the optimal mix of providers and services to create the efficiencies of scale that drive your IT costs down and drive your business forward.
Freedom in a Framework
Services in core sectors are strategically sourced from leading service providers or internal teams, and the coordination among the six areas is provided by Virteva as a Prime Contractor. Cloud services, Managed Services, Hosting and Collocation Services are routinely combined to provide the optimal mix and desired level of performance, security and control. The resulting composite IT platform is deployed and managed by Virteva using our SelectSourcing™ methodology, tools and governance framework. The above diagram shows the six core sectors, their relation to Internal IT and the organizations C-level executive.
Unlike traditional IT outsourcing models, SelectSourcing™ is designed to keep you in control of your technology environment. Rather than expecting you to hand over your entire IT workload, Virteva helps you choose which part of the technology environment to source externally, and then we help you decide how, and to what extent, you share responsibility with Virteva and other service providers. Whether you need onsite or remote management, whether you want to offload all or part of your IT environment, Virteva will build a SelectSourcing™ solution that meets your specific business requirements.
In an Enterprise environment, cost reduction is likely the number one driver for SelectSourcing™. By utilizing this approach to IT service delivery, your staff can focus on business innovation rather than IT maintenance and your budget will be more stable and predictable over a longer period of time. Our subject matter experts and senior level consultants stay current on the latest technology for security, services, and standards. We can help your employees enhance their skills and adapt to the constantly changing IT environment. SelectSourcing™ has major ramifications for how enterprises procure and provide IT resources to their organizations and dramatically changes the role and behavior of the IT department and CIO. The timing of globalized business demands, generational skill shifts, improved infrastructure and a changing technology vendor landscape are all factors driving this model forward.
- Operating Level Agreements
- A Customized Governance Framework
- ITIL-based service delivery processes
- Best-in-class service providers
- IT outsourcing contract negotiation
- On-going SLA management
- Business and IT Analyst Services
- Compliance Management
Service Integration: Bringing IT All Together
SelectSourcing™ will help you make IT cost less and work better.
Virteva serves as a single point of accountability so you can gain best-in-class capabilities using leading service providers and internal resources.
- Reduced IT spend
- Increased system availability
- Service Level Guarantees
- Predictable monthly fees
- Focus diverted to innovation rather than IT maintenance
- Imbedded IT Systems Management (ITSM) Framework
- Retain key employees by promoting them to more strategic roles
ON-DEMAND IT LIFECYCLE
SERVICES & PROJECTS
For most businesses, building and maintaining optimal IT systems is greatly enhanced by outside expertise and perspective. As consultants, we can help appraise and frame information technology opportunities, choosing the products, providers and processes best suited to your business, while looking beyond immediate needs to position your IT platform for the future. Our consulting services and expertise lead you through the challenges and deliver optimal, secure technology for your organization.
Our unique blend of technical expertise, pragmatic perspective, and solid implementation methodology coupled with our propensity for innovation sets us apart. Our IT consulting perspective includes a keen focus on risk management, optimization, knowledge transfer, and the consideration of appropriate SelectSourcing™ options. Virteva’s rational IT approach enables an innovative use of technology that provides you a powerful competitive advantage.
Our Consultants Deliver IT Solutions
When Virteva takes on a project for your business, our experts follow core principles to ensure project success. As IT consultants, we:
- Align technology recommendations with business objectives
- Look for ways to optimize systems and processes
- Consider security along with risk management at every step
- Focus on knowledge transfer to empower your staff
We often start by reviewing your current IT infrastructure and spend – most organizations have more IT than they need. We work with you to optimize your technology systems and budget. We provide tools and expertise to manage and monitor updated infrastructure. We can assess and improve risk management and security implementation procedures. We can help streamline communication and process flow, automating business processes and simplifying collaboration. And we also provide migration assistance as we replace older systems.
Our goal on every project is to design and deploy an optimized IT infrastructure that enables enhanced business performance.
Our Consulting Team
Our consultant team includes specialists in infrastructure design and optimization, technology project management and deployment, security, risk management, regulatory compliance, and managed IT services.
Our technical specialists complement your staff’s knowledge and focus. In addition to turnkey projects, Virteva can provide skills augmentation – rather than traditional staff augmentation. Our technology consultants work with your team to accomplish specific projects and objectives based on crisp and mutually defined statements of work.
The engagements always include quality assurance and knowledge transfer, and the combination of skills assistance and knowledge transfer is powerful: you get great results from the interplay of your staff with our IT experts, and our personnel provide the information your technology staff needs to manage your technology investment.
Virteva provides IT consulting for enterprises throughout the United States. Services include planning, design and implementation of IT business solutions, including: strategy and vendor/technology selection, assessments and optimization, deployments & upgrades, troubleshooting & remediation, and management & operations.
We have deep domain expertise in infrastructure technology solutions that differentiates our firm. We use expert project teams that deliver high-value, measurable results by working collaboratively with clients through a user-centered, technology-based and solutions-driven methodology. We believe this approach enhances return-on-investment for our clients by significantly reducing the time and risk associated with designing and implementing IT solutions.
Virteva is also a thought leader in Cloud and Managed Services technologies and services, virtualization, ID & access management, messaging & collaboration, user-computing platforms, and management & operations solutions. A growing number of customers depend on Virteva for remote management and monitoring services, including servers, user computing, virtualization, and messaging technologies, as well as the underlying network, storage, and security platforms.
At Virteva, we focus on building lasting relationships with clients and being 100% reference-able. More than half of our revenue is derived from repeat business. We believe this reflects our commitment to our premier team, quality, and the long-term partnerships we build with our clients.
Examples of core infrastructure projects and expertise:
- Virtualization & Optimization
- Cloud & SelectSourcing™
- Unified Communications
- Messaging & Collaboration
- Help Desk, Service Desk, and Endpoint Management Outsourcing
- Identity and Access Management
- SharePoint and Web 2.0
- Management & Operations
- Desktop Deployment & Optimization
- Storage Systems
- Virtual Desktop Infrastructure (VDI)
- Bring Your Own Device (BYOD)
- Microsoft Gold Certifications
Virteva holds the Microsoft® Gold Desktop and Messaging partnership certification. Virteva is also a System Center™, SQL Server™, Active Directory™ and Exchange™ subject matter expert.
FLIP A SWITCH AND YOU GET POWER
TURN A TAP AND YOU GET WATER
The term ‘Cloud’ has morphed as the technology concept it initially labeled has matured. Cloud IT is the shorthand description for the new IT infrastructure environment that has become standard now. Cloud IT is the combination of externally and internally sourced infrastructure and services that organizations now leverage to enable them to be more agile and spend less time focused on the ‘plumbing.’
Virteva can assist across the entire Cloud IT lifecycle ranging from assessment, design, migration and deployment to ongoing management and security.
- Assess target workloads and use cases. Develop required migration, risk mitigation and management plan.
- Select, integrate and migrate to the appropriate 3rd party data center services, public and private cloud services and network connectivity.
- Manage global Cloud infrastructure 24×7 for any combination of production, development or disaster recovery applications.
SAY YES TO SERVICENOW
- Already own ServiceNow – need help managing it?
- Enhance and compliment your existing ServiceNow deployment?
- Want to get started quickly or start small?
- Just want the answer, “We do it for you”?
Virteva is not only a ServiceNow partner – we run our own business on our best practice based deployment, supporting over 60 customers and 10000’s of users. Virteva enables our clients to say “Yes” to premier Service Desk and IT operations services by leveraging the market leading ITSM platform, ServiceNow. Not only does Virteva run its managed services operations on ServiceNow but Virteva provides a full suite of ServiceNow platform services including pre-configured, integrated and fully managed ServiceNow by-the-seat and ServiceNow administration and management services.
ServiceNow is the leading ITSM and workflow platform that automates enterprise IT support, operations and other key business processes. ServiceNow brings together IT operations, strategy, reporting and workflow automation on an elegant and fully extensible cloud platform. It supports the increasing demands placed on ITSM today, replacing multiple, outdated, and complex legacy tools with a single system for all IT and business workflow processes within any organization. Utilize Virteva’s ServiceNow expertise to streamline your IT processes, drive efficiencies, lower costs, and accessing the our growing service catalog of third party and cloud services provisioned and managed within the ServiceNow framework.
Virteva ServiceNow Overview
- Virteva provides world-class ServiceDesk and Endpoint Management Services for mid-market to enterprise clients.
- 100% of Virteva’s ITSM workflow is managed on ServiceNow. Virteva’s employees are the best ServiceNow operators in the market – maximizing business and technical value by leveraging the full range of capabilities within the tool.
- Virteva’s ServiceDesk model can support two implementations of ServiceNow
- Dedicated instances – finding the balance between time-to-value and customization; Virteva’s jump-start implementation for dedicated instances leverage prescribed application configurations where possible and focus high-valued, custom configurations only where necessary. This approach accelerates implementation timelines and minimizes start-up costs.
- Shared Instance – This is our fastest and most cost effective implementation approach. We have pre-configured the core ServiceNow applications and workflows based on ITIL V3 best practices. This is NOT a jump-start method but rather a Jump-on approach that enables our team to immediately engage with our clients to provide ServiceDesk and EndPoint management services. Customers are still able to do a significant amount of customizations on this platform in key areas once their service is up and running.
ServiceNow Implementation Services
Whether you’re just starting to implement ServiceNow and/or ITSM or endeavoring to improve your current solution, Virteva has the real-world expertise to help you deliver a ‘best practice’ based IT Service Management program very efficiently.
The ServiceNow ITSM platform delivers value to IT and your end customers alike by providing precise workflow automation, service request and social tools for end users that eliminate errors and inefficiencies for the service provider (IT or other departments,) allowing them to focus on more value-add activities.
As a national Manage Services Provider and ServiceNow partner Virteva has extensive experience with complex platform implementations and integrations with other ITSM tools and business systems.
ServiceNow Provisioning & Deployment Services
- Enterprise licensing as well as a Managed Instance offering designed specifically for small and medium-sized business.
- Custom configuration of the full suite of ITSM applications leveraging Virteva’s portfolio of existing ‘gold image’ when possible in order to tailor the platform to unique needs.
- Discovery services to accelerate CMDB population and decrease time to value.
- Custom integrations including eBonding and leveraging the Perspectium integration platform.
Management & Administration Services
Virteva provides ServiceNow platform management and administration services to compliment the customer’s ServiceNow technical capabilities or eliminate the need to recruit and retain ServiceNow experts on staff.
Supplement your team’s ServiceNow Administrative capabilities and optimize your instance by leveraging our 24×7 team already running ServiceNow for our business and many other customers.
WE can handle all or a portion of ServiceNow System Administrator roles to augment your staff and/or free up your own valuable resources to focus on the business.
Whether your IT department has lost an existing IT Admin, has peak load demands, a pressing project that demands extra attention, or a backlog of enhancement and service requests, Virteva’s ServiceNow Platform Management Service can help.
SERVICE DESK &
Companies of all sizes and vertical markets can reduce cost and improve performance with Virteva’s Service Desk and Endpoint Management Solution that includes proactive management, live 24×7 Help Desk/Service Desk support with industry-leading first call resolution (FCR) rates, an ITIL-based delivery platform, all with service guarantees and fixed-fee monthly pricing.
The traditional Endpoint Management (EPM) environment has rapidly evolved from a single, desk-bound workstation to an assortment of devices such as netbooks, tablets, smartphones and laptops, some of which may be owned by the employee. Add to the mix a myriad of operating systems, service packs and applications, and the complexity has grown exponentially. As a result, many organizations are looking for a new answer. A solution that can responsibly embrace this evolution yet provide the security, manageability and agility their company requires, at a reasonable price. This is exactly what Virteva’s Service Desk and Endpoint Management Service was designed to do.
By leveraging the economies of scale and the economies of skill from Virteva, our customers gain access to not only a Help Desk to address problems, they also gain access to an enterprise-class technical Service Desk at a fraction of the cost, delivered as fixed-fee monthly managed IT services.
Virteva’s Service Desk Outsourcing Service and Endpoint Management is a comprehensive solution that provides everything needed to support your End User Computing environment. Features include 24×7 live Help Desk/Service Desk support, PC and Mac management, Malware, Spam and Virus protection, Windows™ and application patches, mobile device support, backup services and more.
- 24×7 live Help Desk/Service Desk support
- PC and Mac management
- Proactive monitoring
- Malware, Spam and Virus protection
- Windows™ and application patches
- Mobile device support
- OS Image Management
- Backup services
- Secure Remote control
- Optional IT Asset Disposition (ITAD) services
- 70% First Contact Resolution (FCR) rate
- and more
Service Desk – A Help Desk on Steroids
Virteva’s operations center is located in the Twin Cities and serves as your Single Point of Contact for all End User Computing related issues. With a thirty-year lineage in the region, we take pride in our service to the community and in the level of knowledge we have into each of our customers’ businesses. While a typical Help Desk team will open a ticket and pass the problem down the line, Virteva’s Service Desk team has a 70% First Contact Resolution (FCR) rate, and our Service Desk engineers would be considered a Level-2 support team in many organizations.
Any IT manager knows the challenges involved with staffing a high-quality Service Desk, especially one that operates around-the-clock. Often times the best performers quickly work themselves into new, higher paying roles leaving behind gaps that have to be continuously refilled. At Virteva, this process is a natural part of our Service Desk operating model. We are eager to develop the skills of our Service Desk engineers so they can participate in other high-valued roles within our company.
Our Commitment to Service
With a thirty year lineage in the Minneapolis / St. Paul area, we take pride in our services and in the level of knowledge we have into each of our customers’ businesses. We have a proven track record and the expertise, skills and methologies to match.
Microsoft Gold Certifications
Virteva holds the Microsoft® Gold Desktop partnership certification. In addition to being in the Managed Partner Program, Virteva is also a System Center™, SQL Server™, Active Directory™ and Exchange™ subject matter expert. Virteva is also a Hyper-V™ Accelerate Partner and Cloud Accelerate Partner.
Other Managed IT Services from Virteva
In addition to Service Desk and Endpoint Management, Virteva provides fixed-fee management services for servers, SANs, networks, SQL™ databases, and customer-owned Microsoft® Exchange™, SharePoint™ and Lync™ systems.
If it’s a project you need completed, Virteva stands ready to provide professional service support with a formalized statement of work or staff augmentation.
OFFICE 365, AZURE ASSESSMENTS,
PLANNING, MIGRATION, MANAGEMENT & SUPPORT
Make getting to the cloud easy
Virteva offers comprehensive Microsoft Office365 and Azure assessment, planning and migration services for organizations seeking to move their on-premises systems or brand new workloads to the cloud. Virteva also provides enterprise-grade on-going management and support. We offer a highly flexible approach to technology migrations and implementations that includes fixed fee pricing with a la carte options.
The typical project begins with a comprehensive assessment and proof-of-concept pilot. With the vetted plan in place, we move to deployment and service onboarding. Our deployments and migrations are comprehensive and thorough – including Project Management and reporting, End-User and Admin training, documentation, integration with other systems and ITSM tools. The project concludes with hand-off to your operations team or Virteva’s managed services team. It’s a proven method that provides your enterprise with a seamless transition to the cloud and transparent operations.
As a Microsoft Gold Partner, we exceed the standards of experience, training and certification, in addition to maintaining competencies across Microsoft’s entire core solution platforms as well as all other requisite technologies including network, server, security, AD and management tools. Our project history and customer list speak to our experience and leverage Microsoft, Google, AWS and other Cloud platforms.
Want to handle certain aspects of your project internally? No problem, customize your migration to your organizations specific needs or budget.
We dedicate a team to your specific project that is led by an experienced project manager that serves as your single point of contact throughout your migration.
Virteva leverages our 24×7 Service Desk and NOC team to provide the proactive and reactive support necessary to ensure successful ‘high touch’ service experience for Users. Onsite assistance including ‘white glove’ VIP support are also available.
Get access to optional training sessions for your staff that can be customized for end users or IT administrators.
Our migration packages include post-deployment support for whatever issue arises after your new solution has been implemented.
The following optional managed services are also provided by Virteva: