Endpoint ManagementSolutions from end to endpoint.
Endpoint Management Solutions
Virteva’s Endpoint Management Service is a natural extension to any Service Desk model, leveraging the same core ITIL disciplines, tools and governance models in their pursuit to maximize end user satisfaction and productivity.
Together, your service desk and our Endpoint Management solution form a comprehensive framework that provides everything needed to support your End User Computing environment. Features include 24×7 live service desk support, PC and Mac management, malware, spam and virus protection, Windows™ and application patches, mobile device support, backup services and more.
Endpoint Services Include:
- 24×7 live Help Desk/Service Desk support
- PC and Mac management
- Proactive monitoring
- Malware, Spam and Virus protection
- Windows™ and application patches
- Mobile device support
- OS Image Management
- Backup services
- Secure Remote control
- Optional IT Asset Disposition (ITAD) services
- 70% First Contact Resolution (FCR) rate