Virteva is an independent help desk outsourcing managed IT services firm headquartered in Minneapolis MN, offering uniquely efficient help desk and service desk management solutions.

Help Desk Outsourcing Service and EUC Management

Companies of all sizes and vertical markets can reduce cost and improve performance with Virteva's Help Desk Outsourcing & EUC Management Solution that includes proactive management, live 24x7 Help Desk/Service Desk support, an ITIL-based delivery platform, with service guarantees and fixed-fee monthly pricing.

The traditional End User Computing (EUC) environment has rapidly evolved from a single, desk-bound workstation to an assortment of devices such as netbooks, tablets, smartphones and laptops, some of which may be owned by the employee. Add to the mix a myriad of operating systems, service packs and applications, and the complexity has grown exponentially.As a result, many organizations are looking for a new answer. A solution that can responsibly embrace this evolution yet provide the security, manageability and agility their company requires, at a reasonable price. This is exactly what Virteva’s Help Desk Outsourcing and EUC Management Service was designed to do.

By leveraging the economies of scale and the economies of skill from Virteva, our customers gain access to not only a Help Desk to address problems, they also gain access to an enterprise-class technical Service Desk at a fraction of the cost, delivered as fixed-fee monthly managed IT services.

Virteva’s Help Desk Outsourcing Service and EUC Management is a comprehensive solution that provides everything needed to support your End User Computing environment. Features include 24x7 live Help Desk/Service Desk support, PC and Mac management, Malware, Spam and Virus protection, Windows™ and application patches, mobile device support, backup services and more.

• 24x7 live Help Desk/Service Desk support
• PC and Mac management
• Proactive monitoring
• Malware, Spam and Virus protection
• Windows™ and application patches
• Mobile device support
• OS Image Management
• Backup services
• Secure Remote control
• Optional IT Asset Disposition (ITAD) services
• and more

Service Desk - A Help Desk on Steroids

Virteva’s operations center is located in the Twin Cities and serves as your Single Point of Contact for all End User Computing related issues. With a thirty-year lineage in the region, we take pride in our service to the community and in the level of knowledge we have into each of our customers’ businesses.  While a typical Help Desk team will open a ticket and pass the problem down the line, Virteva's Service Desk team has a 70% First Call Resolution (FCR) rate, and our Service Desk engineers would be considered a Level-2 support team in many organizations.

Any IT manager knows the challenges involved with staffing a high-quality Service Desk, especially one that operates around-the-clock. Often times the best performers quickly work themselves into new, higher paying roles leaving behind gaps that have to be continuously refilled. At Virteva, this process is a natural part of our Service Desk operating model. We are eager to develop the skills of our Service Desk engineers so they can participate in other high-valued roles within our company.

Our Commitment to Service

With a thirty year lineage in the Minneapolis / St. Paul area, we take pride in our services and in the level of knowledge we have into each of our customers' businesses. We have a proven track record and the expertise, skills and methologies to match. To view a sample of our customers, click here.

Microsoft Gold Certifications

Virteva holds the Microsoft® Gold Desktop partnership certification. In addition to being in the Managed Partner Program, Virteva is also a System Center™, SQL Server™, Active Directory™ and Exchange™ subject matter expert. Virteva is also a Hyper-V™ Accelerate Partner and Cloud Accelerate Partner.

For more detailed information about Help Desk Outsourcing and EUC Management, check out our data sheet.

Other Managed IT Services from Virteva

In addition to Help Desk Outsourcing and EUC Management, Virteva provides fixed-fee managed IT services for servers, SANs, networks, SQL™ databases, and customer-owned Microsoft® Exchange™, SharePiont™ and Lync™ systems.

If it’s a project you need completed, Virteva stands ready to provide professional service support with a formalized statement of work or staff augmentation.