Say YES to ServiceNow


As a leading ServiceNow Partner, Virteva will help you realize your ROI faster & cheaper than you ever thought possible with our Rapid Deployment options. Once up and running, our ManagedNow Services provide the guidance and support you need to ensure on-going value throughout your service management journey.


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SERVICENOW QUICK START TRAINING
PACKAGES – TAILORED TO YOUR NEEDS

Is your team new to ServiceNow? Have you added additional functionality?

Virteva can help. We offer ServiceNow training intended for ServiceNow End-Users and Administrators. This includes self-service users, IT staff users, company executives, approvers, and users with elevated application roles such as Knowledge Admins.

  • We also know that your teams can’t afford to be sidelined for 3-day training. Virteva quick start training is targeted and broken into 90 minute sessions or less, and we welcome your training staff to our sessions so you can sustain delivery going forward.
  • Virteva offers quick-start training packages for core ITSM applications like Incident, Problem, Change, Knowledge v3, Service Catalog, and Reporting.
  • We also offer Self-service strategy and training to ensure everyone in your enterprise is aware of ServiceNow and what it can do!

Some examples of quick start training sessions we offer:

  • ServiceNow Reporting (90 minutes)
  • Strategies for Increasing Self-Service (90 minutes)
  • ITSM Quick Start: Incident, Problem, Change, Knowledge, Service Request (6 hours total)

Our Delivery Methods

Virteva will assess your current implementation and performance in order to develop and deliver customized training to meet your needs and goals. In addition to end-user training, we can advise you on execution of communication plans geared to increase ServiceNow user performance, adoption, and awareness.

Our quick start training can be delivered to a small centralize team to thousands of fulfillers spread across the world. Training is delivered via various formats including:

  • Onsite Instructor-led
  • Virtual instructor-led
  • Train-the-Trainer

Training included with Rapid Deployment

Virteva helps many organizations implement ServiceNow in their environment using our Rapid Deploy Process. While ServiceNow is an easy-to-use tool, end-user training is often overlooked. Virteva ensures your Rapid Deploy implementation is a success by providing training to your project team, effectively preparing them to train other teams once ServiceNow is live. Virteva also works with your ServiceNow admins and provides training how to manage the platform according to our best practices. Training is tailored to reflect your configurations and deployed applications.

Training included with ManagedNow

Virteva’s ManagedNow services includes full access to our training services. We can help with ongoing training needs as you ServiceNow usage and user base grows.

Our training services will help you onboard new ServiceNow users and administrators as well as refresh the knowledge of your existing team and/or keep up with new releases and best practices. Virteva will assist in providing users with the information needed to effectively utilize your company’s ServiceNow potential.

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SAY YES TO SERVICENOW

Virteva offers a full suite of ServiceNow platform services including packaged deployments, integration, development, end user training, and ongoing management. We have to do it right for you – we run our own business on it!

ServiceNow makes it possible for organizations to deploy an enterprise-wide workflow and service platform. ServiceNow is linking Service Management, Operations Management and Business Management to enhance the way people and businesses work.

ServiceNow Services

As a leading ServiceNow Partner, Virteva will help you realize your ROI faster & cheaper than you ever thought possible with our Rapid Deployment options. Once up and running, our ManagedNow Services provide the guidance and support you need to ensure on-going value throughout your service management journey.

Rapid Deployment Packages

  • Pre-defined and proven process configurations for all core ServiceNow Application Suites
  • Get up & running in 6-8 weeks with zero deployment risk
  • Custom integrations leveraging the Perspectium integration platform

ManagedNow

  • 24×7 ServiceNow administration and support
  • ServiceNow roadmap and value planning
  • ACE reporting and analysis for platform optimization
  • Reduced rates for ServiceNow Architect, Development and Support resources

Now To Next

Virteva is uniquely able to help ServiceNow customers leverage their ServiceNow investment.

  • Virteva can deliver platform add-ons, custom development and upgrades very efficiently using our component library and integration connectors.
  • Virteva offers a full suite of managed services that are delivered on Virteva’s ServiceNow platform, which facilitates very quick and seamless engagement of the Virteva catalog of services.

Service Desk

Virteva also offers 24x7x365 state-of-the-art Service Desk and Endpoint Management services. Based 100% in the U.S., we deliver a world-class Service Desk and End User Support experience to our customers leveraging industry-leading technology providers such as ServiceNow, Cisco, Microsoft and Calabrio.

In addition to Service Desk outsourcing Virteva also provides:

  • EndPoint and User Management
  • Cloud Service Management

ServiceNow End-User Training Services

Is your team new to ServiceNow? Virteva offers quick-start training packages for ITSM applications like Incident, Problem, Change, Knowledge v3, Service Catalog, and Reporting. We also offer Self-service strategy and training to ensure everyone in your enterprise is aware of ServiceNow and what it can do!

Say “YES” to the future of Service Management with Virteva and ServiceNow

ServiceNow & Virteva - Better Together

ACCELERATE YOUR ROI WITH VIRTEVA’S
RAPID DEPLOYMENT SERVICES

Virteva can get your ServiceNow deployment up and running quickly – Guaranteed

  • Pre-defined and proven process configurations for all core ServiceNow Application Suites
  • Get up & running in 6-8 weeks with zero deployment risk
  • Custom integrations leveraging the Perspectium integration platform
  • Choose to segue to our ManagedNow service for ongoing administration, support, expertise and development.

Transform Your IT Service Delivery with Virteva & ServiceNow

A prescriptive and efficient approach to deploying ServiceNow, Virteva’s Rapid Deploy methodology leverages the optimized ITIL processes that we run in our production environment today.

As a Managed Service provider, Virteva operates mission critical IT infrastructure services for our customers, 24x7x365. We never close, and our business runs on ServiceNow. We have 750 ServiceNow seats in production supporting nearly 100 different companies.

With Virteva’s ServiceNow Rapid Deployment you get: Incident, Problem, Change, Knowledge, Service Request, Service Catalog, and a Self-Service Portal built on Virteva’s best practice ITIL processes – all delivered in 8 weeks. During your deployment, you’ll receive hands-on training with each application and collaborative sessions for administrators delivered by Virteva’s experts.

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We’ve helped many organizations transform the way they deliver IT services; 100% of our customers are reference-able and they’d love to speak on Virteva’s behalf.

ServiceNow Implementation Services

Whether you’re just starting to implement ServiceNow and/or ITSM or endeavoring to improve your current solution, Virteva has the real-world expertise to help you deliver a ‘best practice’ based IT Service Management program very efficiently.

The ServiceNow ITSM platform delivers value to IT and your end customers alike by providing precise workflow automation, service request and social tools for end users that eliminate errors and inefficiencies for the service provider (IT or other departments), allowing them to focus on more value-add activities.

As a national Manage Services Provider and ServiceNow partner, Virteva has extensive experience with complex platform implementations and integrations with other ITSM tools and business systems.

ServiceNow Provisioning & Deployment Services

  • Enterprise licensing as well as a Managed Instance offering designed specifically for small and medium-sized business.
  • Custom configuration of the full suite of ITSM applications leveraging Virteva’s portfolio of existing ‘gold image’ when possible in order to tailor the platform to unique needs.
  • Discovery services to accelerate CMDB population and decrease time to value.
  • Custom integrations including eBonding and leveraging the Perspectium integration platform.

Training included with Rapid Deployment

Virteva helps many organizations implement ServiceNow in their environment using our Rapid Deploy Process. While ServiceNow is an easy-to-use tool, end-user training is often overlooked. Virteva ensures your Rapid Deploy implementation is a success by providing training to your project team, effectively preparing them to train other teams once ServiceNow is live. Virteva also works with your ServiceNow admins and provides training how to manage the platform according to our best practices. Training is tailored to reflect your configurations and deployed applications.

Rapid Deploy features:

  • Proven processes and best practices
  • Proven ServiceNow base – we use it, we know it
  • Configured to your business – your instance fits your needs
  • ITIL best practices
  • Faster time to value (8 weeks vs. months)
  • Usable during deployment
  • Admin & employee training throughout deployment
  • 24/7 service desk access throughout
  • Right-sized cost
  • Easy transition to Virteva managed services

MANAGEDNOW
SERVICES FROM VIRTEVA

ManagedNow Features & Benefits

Whether you are spinning up ServiceNow for the first time or you need help with your existing environment, Virteva’s ManagedNow Services can help you reach Day-One maturity faster, reduce OpEx costs, or both.

Virteva’s ManagedNow Services enable your organization to say YES to:

  • Pre-built, mature ServiceNow environments ready for immediate turn-up
  • Professional implementation, development and administration services
  • Access to our library of ServiceNow forms and workflows
  • Best practice engagement processes backed by established Service Levels
  • Faster turnaround for support and enhancements requests
  • Road-mapping services that ensure application relevance and alignment to business priorities
  • IT automation and self-service
  • Improved customer satisfaction

Virteva and ManagedNow

ManagedNow Services from Virteva deliver faster time to ServiceNow maturity, lower the cost to deploy, and have a proven on-going management practice. Say YES to Virteva’s ManagedNow Services.

  • “I need my ServiceNow platform to meet my dynamic business requirements while adhering to best practices for operations and support”
  • “I need faster deployments for enhancements”
  • “I need service level and cost predictability”
  • And I need all of these to be managed in a streamlined, collaborative fashion.

ManagedNow: For a set monthly fee our ManagedNow Service can provide the full life-cycle of platform management services including design, development and administration support – enabling customers to maximize their ServiceNow investment. The secret to our success lies in three core components: our customer engagement process; our IP library; and our end-to-end DevOps delivery methodology.

Management & Administration Services

Virteva provides ServiceNow platform management and administration services to compliment the customer’s ServiceNow technical capabilities or eliminate the need to recruit and retain ServiceNow experts on staff.

Supplement your team’s ServiceNow Administrative capabilities and optimize your instance by leveraging our 24×7 team already running ServiceNow for our business and many other customers.

We can handle all or a portion of ServiceNow System Administrator roles to augment your staff and/or free up your own valuable resources to focus on the business.

Whether your IT department has lost an existing IT Admin, has peak load demands, a pressing project that demands extra attention, or a backlog of enhancement and service requests, Virteva’s ServiceNow Platform Management Service can help.

DevOps

Working Together

Virteva’s DevOps methodology is a means not an end. It starts with an efficient business intake phase where ServiceNow-related customer requests are captured, assessed and prioritized for input into the Design and Development phase. From there, our ServiceNow operations team is engaged, collaborating to yield faster release cycles and seamless deployment of new enhancements. The final phase is applying our industry leading operations & support capability to our customers’ ServiceNow environment. The result is optimum return on our customers’ ServiceNow investment.

Virteva IP Library

Leveraging Best Practices

By leveraging ManagedNow, Virteva’s clients not only gain access to our powerful DevOps engine but our entire IP library of architectures, design specifications, pre-built ServiceNow components and service delivery workflows. If it’s a common problem, chances are we have not only deployed it, but are effectively managing it.

Training included with ManagedNow

Virteva’s ManagedNow services includes full access to our training services. We can help with ongoing training needs as you ServiceNow usage and user base grows.

Our training services will help you onboard new ServiceNow users and administrators as well as refresh the knowledge of your existing team and/or keep up with new releases and best practices. Virteva will assist in providing users with the information needed to effectively utilize your company’s ServiceNow potential.

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ServiceNow managed services - DevOps and IP Library

NOW TO NEXT

Virteva is uniquely able to help ServiceNow customers leverage their ServiceNow investment.

  • Virteva can deliver platform add-ons, custom development and upgrades very efficiently using our component library and integration connectors.
  • Virteva offers a full suite of managed services that are delivered on Virteva’s ServiceNow platform, which facilitates very quick and seamless engagement of Virteva catalog of services.

Service Desk

Virteva also offers 24x7x365 state-of-the-art Service Desk and Endpoint Management services. Based 100% in the U.S., we deliver a world-class Service Desk and End User Support experience to our customers leveraging industry-leading technology providers such as ServiceNow, Cisco, Microsoft and Calabrio.

In addition to Service Desk outsourcing Virteva also provides:

  • EndPoint and User Management
  • Cloud Service Management
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SERVICE DESK
& MANAGEMENT SERVICES

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Built On ServiceNow – Virteva’s Service Desk, NOC, Event Management and End-Point/User management services are built and run on Virteva’s ServiceNow instance. We support 40000+ users and 100000+ devices, and process 30000+ tickets per month.

Integrated with your ServiceNow instance – Allows for easy provisioning, efficient use of licenses, effective management/governance, and the seamless real-time flow of data using the Perspectium integration platform.

Virteva’s services suite are an agile yet comprehensive solution that provides everything needed to support your IT environment. Virteva’s SelectSourcing framework lets you use the Virteva services you need and then choose to grow as we get to know each.

Since you are using ServiceNow, the communication and engagement with your users is seamless. By leveraging the economies of scale and the economies of skill from Virteva, our customers gain access to not only a Help Desk to address problems, they also gain access to an enterprise-class technical Service Desk at a fraction of the cost, delivered as fixed-fee monthly managed IT services. Companies of all sizes and vertical markets can benefit from Virteva’s Service Desk Solution.

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