White Papers

ServiceNow: The New IT Leader Imperative

This white paper explains how IT’s core service management competency holds the key to unlocking new levels of productivity. Learn how to build a single, automated service fabric for your entire organization.

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Adopting Microsoft Azure

This paper looks at the most common Microsoft Azure adoption scenarios, starting with the simplest, and showing the business value of each one.

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ServiceNow: State of Work Report

ServiceNow surveyed nearly 1000 managers in the US and UK in a wide range of working groups and asked them how much time they spend on administrative tasks, which processes they use, and how well these processes work. The answers were remarkably consistent, and surprising.

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Service Desk Innovation

As IT delivery and spend moves to the ‘cloud’ a re-balancing of the entire IT service model including Service Desk, NOC and ITSM demands attention.

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