Resources

Virteva takes pride in working with and learning
from the best. Here’s some of our thinking on IT
trends and news and how it’s shaping our industry.


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EVENTS

  • Populating the CMDB and Outsmarting Service Outages with Service Maps

    March 2, 2017 | Boston, MA

    Join ServiceNow, Virteva, and your peers to learn how you can outsmart service outages at your organization!


  • Knowledge17

    May 7-12, 2017 | Orlando, FL

    Save the date for this not-to-miss annual event! Join the tens of thousands of service management professionals who will attend hundreds of breakout sessions, hands-on labs, keynote addresses and show stopping entertainment.


  • Microsoft Inspire 2017

    July 9 -13, 2017 | Washington, DC

    Join us in Washington, D.C. to build connections, increase engagement with Microsoft, and transform your business with innovative sessions and experiences.


PAST EVENTS

  • ServiceNow Sales Kickoff 2017

    January 22-24, 2017 | Orlando, FL

    Join Virteva in beautiful Orlando Florida for ServiceNow’s annual SKO event.


  • NowForum Dallas

    November 1, 2016 | Dallas, TX

    Do NowForum Dallas with Virteva! An unsurpassed opportunity to learn from visionary business executives and service management experts while networking with your peers from diverse industries.


  • NowForum NYC

    October 13, 2016 | New York, NY

    Join Virteva at NowForum NYC! A one day event where transformational leaders from every corner of the enterprise come together for a day to share and discover how to unleash the power of ServiceNow.


  • ServiceNow User Group – Seattle

    September 21, 2016 | Seattle, WA

    Join Virteva, as well as other ServiceNow specialists and expert users, on September 21 in Seattle to discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals.


  • ServiceNow User Group – Hillsboro, OR

    September 20, 2016 | Hillsboro, OR

    Virteva, as well as other ServiceNow specialists and expert users, in convene on September 20 in Hillsboro to discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals.


  • ServiceNow User Group – Chicago

    September 15, 2016 | Chicago, IL

    Join Virteva, as well as other ServiceNow specialists and expert users, on September 15 in Chicago to discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals.


  • KNOWLEDGE16

    May 15-20, 2016 | Las Vegas, NV

    Virteva is proudly sponsoring this ServiceNow event, celebrating its 10th year at Mandalay Bay in Las Vegas. This year ServiceNow plans to deliver even more content, value and networking opportunities. Swing by our booth in the ExpoNow exhibition hall, where we’ll feature our Rapid Deploy and ManagedNow services.


  • MHTA Spring Conference

    April 21, 2016 | Minneapolis, MN

    One of the science and technology community’s must-attend conferences! Save the date to join us at the Guthrie Theater April 21st for a full-day, inspiring agenda featuring industry thought leaders and sessions focused on today’s top technology trends…


  • ServiceNow User Group – Minneapolis

    March 3, 2016 | Minneapolis, MN

    Join Virteva, as well as other ServiceNow specialists and expert users, on March 3rd in Minneaplis to discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals.


  • ServiceNow User Group – Los Angeles

    March 3, 2016 | Los Angeles, CA

    Virteva, along with other ServiceNow specialists and expert users, will convene in Los Angeles/Burbank to discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals.


  • ServiceNow User Group – Chicago

    March 2, 2016 | Chicago, IL

    Join Virteva, as well as other ServiceNow specialists and expert users, on March 2nd in Chicago to discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals.


  • ServiceNow User Group – San Diego

    March 2, 2016 | San Diego, CA

    Join Virteva, as well as other ServiceNow specialists and expert users, on March 2nd in San Diego to discuss the latest ServiceNow news and updates, along with best practice discussions and opportunities for networking with your fellow IT professionals.


 

 

 

 

NEWS RELEASES

CRN_Next_Gen_250Virteva Recognized in CRN Next-Gen 250    08/10/15

The annual list honors forward-thinking technology solution providers who have transformed their business by breaking into emerging technologies such as cloud computing, unified communications, virtualization, mobility, business analytics and business intelligence. This marks the 5th year running Virteva has been honored with this distinction.

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CNET's series on the global hunt for innovationCan’t get your startup funded in Silicon Valley? Think Minnesota    09/14/15

This CNET article showcases Minnesota an an emerging hotbed for entrepreneurs and tech startups, citing a non-cutthroat and low-key collaborative atmosphere that distinguish it from Silicon Valley and other locales where it’s often hard to attract investors and get deals done. Virteva’s CEO Tom Kieffer is quoted in the article.

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VirtevaPressReleaseCraig Schmidtke, Star Tribune ‘Movers & Shakers’ Profile    03/30/15

Featured as part of a Star Tribune series which looks at the movers and shakers in the Twin Cities business community, Craig Schmidtke is working to expand business locally and in other markets as executive vice president of sales, marketing and product strategy at Virteva.

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VirtevaPressReleaseVirteva Hires ServiceNow Practice Leader    03/19/15

Virteva today announced the addition of Benjamin Burdick to our team as practice lead for Virteva’s ServiceNow services. Burdick comes to Virteva with years of IT experience having led multiple ServiceNow integrations in the role of lead engineer.

ServiceNow is a platform-as-a-service provider of enterprise service management software, and Virteva’s 24x7x365 Service Desk and Operations Center runs its systems on ServiceNow for the majority of clients it serves.

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CRN_Next_Gen_250Virteva Recognized in CRN Next-Gen 250    08/12/14

The CRN Next-Gen 250 annual list honors up-and-coming technology solution providers who have adapted their businesses in unique ways to meet market demands for emerging technologies, including unified communications, managed services, virtualization, and cloud computing. This marks the 4th year running Virteva has been honored with this distinction.

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DATA SHEETS

ManagedNow Services

ManagedNow Services from Virteva delivers faster time to ServiceNow maturity, lower cost to deploy and a proven on-going management practice.


Service Desk & Endpoint Management

Now ServiceNow customers can say YES to fully managed and outsourced End User Computing Services.


 

Next Generation Service Desk

Virteva’s Service Desk Outsourcing Service is a comprehensive solution that provides everything needed to support your End User Computing environment.


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CASE STUDIES

Tornier – Managed Service Desk

Moving to Virteva’s Managed Services has allowed Tornier to provide consistently strong service levels and support to their end users regardless of location.


Tennant – Managed Service Desk

Virteva was able to provide a global 24x7x365 Service Desk to all of Tennant’s worldwide manufacturing locations.


 

Carlson – Managed Service Desk

Virteva provides a cost effective Service Desk with consistent global coverage 24x7x365 to one of the world’s largest privately held companies.


WHITE PAPERS

SERVICENOW: THE NEW IT LEADER IMPERATIVE   ServiceNow’s “The New IT Leader Imperative: Recapture Lost Productivity by Changing the Way People Work” explains how IT’s core service management competency holds the key to unlocking new levels of productivity. Learn how to build a single, automated service fabric for your entire organization.         01/21/16


ADOPTING MICROSOFT AZURE   This white paper describes how organizations can adopt Microsoft Azure. It looks at the most common scenarios, starting with the simplest, and show the business value of each one. The goal is to help you think about which cloud scenarios might make sense for your organization today.         10/19/15


SERVICENOW: STATE OF WORK REPORT   ServiceNow surveyed nearly 1000 managers in the US and UK in a wide range of working groups and asked them how much time they spend on administrative tasks, which processes they use, and how well these processes work. They also asked them about the business impact of their administrative workload, and what they would like to see change. The answers were remarkably consistent, and surprising.         07/29/15


SERVICE DESK INNOVATION   The accelerating adoption of cloud-based IT services and mobile technologies is driving the first major change in IT organizations since the mainframe manifested the whole idea of an IT department 50 years ago. And as IT delivery and spend moves to the ‘cloud’ a re-balancing of the entire IT service model including Service Desk, NOC and ITSM demands attention.         01/13/14


BLOG

  • ServiceNow Istanbul

    by Mike Kaufman, Architect, Service Management Practice Lead | January 20, 2017

    ServiceNow has just released a new version of ServiceNow, codename Istanbul. More amazing work by ServiceNow once again!

    This blog post showcases just some of the new features to be excited about in this new release.


  • WPC 2016 Reflections

    by Chris Strong, Product Line Sales Director | December 8, 2016

    Rather than join the masses of bloggers who provided an immediate reaction and rundown to the Microsoft Worldwide Partner Conference in Toronto this list July, I thought I’d wait a few months to let the announcements and proclamations sink in, see many of them come to fruition in an actual go-live state, and see what sort of initial uptake happens in the market.


  • My Life in IT

    by virteva | November 16, 2016

    ServiceNow Consultant for Virteva, Nic Mann, was asked to speak to the University of Minnesota’s IT Infrastructure program at the College of Continuing Education on November 9, 2016. Following is an excerpt of Nic’s presentation. Click here to view the PowerPoint presentation or here to watch a video.


  • Learn About ServiceNow Express

    by Mike Kaufman, Architect, Service Management Practice Lead | October 10, 2016

    What is ServiceNow Express? If you have never heard of it before, it’s basically a simpler version of ServiceNow. What does ServiceNow Express contain? From the ServiceNow Express website: With Express, IT teams have a powerful new IT automation solution that provides these key functions: Incident, problem and change automation to speed the assignment and …


  • Your Path to Success on the Virteva Career Development Highway

    by Kelsey Hallstrom, Recruiter | September 14, 2016

    With the constantly growing demand in the IT industry, Virteva is always on the look-out for exceptional employees to add to our team! Where will your career path take you at Virteva?


  • Aaron’s Path to Virteva

    by Aaron Snyder, ServiceNow Technician/Administrator | September 14, 2016

    Read about Aaron Snyder’s journey at Virteva, following him from his entry level position on the Service Desk up through where he is a few years later, currently a Lead Technician on the ServiceNow team. Congrats, Aaron, and here’s to hard work and good times!


  • Knowledge16 CreatorCon

    by Joel Gyolai, Consultant, ServiceNow | August 29, 2016

    The 10th annual conference is considered the world’s largest that’s geared towards service management professionals using enterprise cloud services to change the way people work. Virteva was a proud sponsor of the annual event and I attended several breakout sessions, participated in hands-on interactive labs and listened to some great keynote speakers presenting very exciting things.


  • 6 Best Features of ServiceNow’s Helsinki

    by Mike Kaufman, Architect, Service Management Practice Lead | July 25, 2016

    ServiceNow’s upgrade to Helsinki is taking service management by storm! The advanced features that are included in this new version of the ServiceNow platform create an enhanced user experience both in terms of aesthetics and function. Reviews and how-to instructions are well documented so, as a company that offers ServiceNow services AND uses the platform to run our business, we feel that these six features are the most important reasons why you should consider upgrading to Helsinki.


  • ServiceNow Monthly Maintenance

    by Mike Kaufman, Architect, Service Management Practice Lead | June 30, 2016

    ServiceNow is a resilient and powerful platform. However just like any other application or environment, ServiceNow needs reoccurring maintenance in order to ensure proper code function and to prevent data issues. As part of our ManagedNow services, we can create knowledge base articles that detail the maintenance steps, create a schedule, then auto-generate reoccurring incidents to execute the maintenance plan. Learn more!


  • Virteva Sponsoring Knowledge16

    by virteva | April 19, 2016

    Virteva is proud to sponsor the ServiceNow Knowledge16 event at Mandalay Bay in Las Vegas on May 15-20, 2016. Celebrating their 10th year hosting this event, ServiceNow plans to deliver even more content, value and networking opportunities. We will join the tens of thousands of service management professionals who will attend over 300 breakout sessions, 120 hands-on labs, keynote addresses and show stopping entertainment. Over the course of 6 days, we will hear from dynamic industry visionaries and brainstorm with potential partners on how everything in the enterprise can be managed as a service. Ideas and products are showcased at this world’s largest IT Service Management event that can truly change the way people work.


  • Utility Computing is Finally Arriving

    by Tim Plas, Virteva, Principal Consultant | February 9, 2016

    Years ago, people often talked about the advent of “grid computing” or “utility computing”, a world that would allow us to use computing power, much like plugging into an electrical outlet or turning on a faucet. Somehow it hasn’t turned out quite like that…


  • ServiceNow’s Geneva Release Is Worth a Closer Look

    by Matt Miller, Virteva Research & Development Manager | January 19, 2016

    ServiceNow’s Geneva, a major software release packed with powerful new applications, features and enhancements, has been live for just over a month. End-of-year releases have a way of getting lost in the holiday shuffle, so don’t worry if you haven’t had time to look under the hood quite yet. We’ve grouped Geneva’s most exciting, relevant features by use case…