TRANSFORM YOUR IT SERVICE DELIVERY
WITH VIRTEVA & SERVICENOW

A prescriptive and efficient approach to deploying ServiceNow, Virteva’s Rapid Deploy methodology leverages the optimized ITIL processes that we run in our production environment today.

Downlaod-the-PDFAs a Managed Service provider, Virteva operates mission critical IT infrastructure services for our customers, 24x7x365. We never close, and our business runs on ServiceNow. We have 750 ServiceNow seats in production supporting nearly 100 different companies.

With Virteva’s ServiceNow Rapid Deployment you get: Incident, Problem, Change, Knowledge, Service Request, Service Catalog, and a Self-Service Portal built on Virteva’s best practice ITIL processes – all delivered in 8 weeks. During your deployment, you’ll receive hands-on training with each application and collaborative sessions for administrators delivered by Virteva’s experts.

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We’ve helped many organizations transform the way they deliver IT services; 100% of our customers are reference-able and they’d love to speak on Virteva’s behalf.

Post-Deployment Support: ManagedNow

Once our deployment is completed, our post-deployment support option, ManagedNow, can keep Virteva engaged as a backstop, co-management partner, or your full-time support partner. Whether you want Remote Admin, Remote Development or our Architects to develop and execute a ServiceNow roadmap, ManagedNow is the flexible support option you are looking for!

VIRTEVA – Your Shift-Left Partner

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By connecting Virteva’s ServiceNow platform with your ServiceNow platform, we become a virtual extension of your IT organization. Now Shift Left* economics can be applied and a new Optimized IT organization can be created. By moving the L1 Service Desk function to Virteva, you can leverage our economies of
scale and reduce costs while improving efficiency. Event Management can become a more efficient discipline, as well as Cloud, Services, Devices and User management.

WHO WE ARE:

Virteva delivers managed IT services and project-based consulting services that optimize our customers’ IT infrastructure and operations.

Virteva’s operating model leverages the service-oriented, SaaS-delivered cloud architecture from ServiceNow to help redefine the value-equation for IT.

Headquartered in Minneapolis and serving customers worldwide, Virteva services help our customers say “Yes” to the wide spectrum of information technology demanded by their business, employees and customers, securely and reliably, anyplace and anytime.

Today’s dynamic range of IT business technologies requires saying “Yes” to the cloud of Devices (tablets, smart phones and mobile end-user technologies) Servers (virtual compute, storage and networks) and Services (SaaS, collaboration and social media).

Saying “Yes” on a 24×7 basis, Virteva’s state-of-the-art Operations Center runs on ITSM best practices and tools from ServiceNow, Cisco, Calabrio, Microsoft and other leading technology providers.

*The shift-left strategy focuses on moving issue resolution to the lowest cost level in the service and support organization/provider, with a focus on resolution at the front line or at the closest point to the customer (level 1 and level 0).

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