ManagedNow™

Comprehensive, Flexible Support and Enhancement Service for ServiceNow®

More Than ServiceNow Outsourcing

Virteva will serve as your always-on and on-demand partner. Whether you need admin and configuration services, development and upgrade services, or an architect to develop and execute a ServiceNow roadmap, ManagedNow is the full spectrum ServiceNow outsourcing option you need to stay focused on your business and maximize your ROI.

Tapping into resource capacity on-demand enables our customers to get the benefit of a wide range of skillsets operating under a proven DevOps delivery model without carrying the cost of full-time staff. Customer requests for service are managed through Virteva’s ManagedNow demand intake application conveniently accessed via the client’s ServiceNow environment. This enables customer stakeholders to easily categorize, prioritize and approve requests against business priority, value and budget constraints. Work requests are replicated to Virteva’s ServiceNow instance for fulfillment by our ServiceNow team based on established timelines and SLAs.

ManagedNow™

ServiceNow Silver Services Partner

We’re not just a ServiceNow implementation consultant.
We run our business on it.

ManagedNow services include management and administrative services, training for admins and end-users, flexible consulting services, access to the Virteva IP library and DevOps engine, and 24/7 support.

Strategic Opportunities

  • Strategic planning
  • Digital transformation
  • Product and services design
  • Leveraging data for insights
  • Company and industry-centric opportunities

Customer Service & IT Enablement

  • Help desk, IT incidents, service requests
  • Business analysis and development
  • Training and knowledgebase development
  • Demand intake and management
  • Road mapping services

ITSM Platform and Services

  • Application management
  • Device management
  • Event management
  • Infrastructure management
  • ITSM, ITOM, ITIL projects
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