ManagedNow™

Comprehensive, Flexible Support and Enhancement Service for ServiceNow®

Say Yes to Ops-as-a-Service

Virteva will serve as your always-on and on-demand partner. Whether you need admin and configuration services, development and upgrade services, or an architect to develop and execute a ServiceNow® roadmap, ManagedNow™ is the full spectrum support option you need to stay focused on your business and maximize your ROI on ServiceNow®.

Tapping into resource capacity on-demand enables our customers to get the benefit of a wide range of skillsets operating under a proven DevOps delivery model without carrying the cost of full-time staff. Customer requests for service are managed through Virteva’s ManagedNow™ demand intake application conveniently accessed via the client’s ServiceNow® environment. This enables customer stakeholders to easily categorize, prioritize and approve requests against business priority, value and budget constraints. Work requests are replicated to Virteva’s ServiceNow® instance for fulfillment by our ServiceNow® team based on established timelines and SLAs.

ManagedNow™

ServiceNow Silver Services Partner

We’re not just a ServiceNow® implementation consultant. We run our business on it.

ManagedNow services include management and administrative services, training for admins and end-users, flexible consulting services, access to the Virteva IP library and DevOps engine, and 24/7 support.

Strategic Opportunities

  • Strategic planning
  • Digital transformation
  • Product and services design
  • Leveraging data for insights
  • Company and industry-centric opportunities

Customer Service & IT Enablement

  • Help desk, IT incidents, service requests
  • Business analysis and development
  • Training and knowledgebase development
  • Demand intake and management
  • Road mapping services

ITSM Platform and Services

  • Application management
  • Device management
  • Event management
  • Infrastructure management
  • ITSM, ITOM, ITIL projects
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