ManagedNow™Comprehensive, Flexible Support and Enhancement Service for ServiceNow®
Say Yes to Ops-as-a-Service
Virteva will serve as your always-on and on-demand partner. Whether you need admin and configuration services, development and upgrade services, or an architect to develop and execute a ServiceNow® roadmap, ManagedNow™ is the full spectrum support option you need to stay focused on your business and maximize your ROI on ServiceNow®.
Tapping into resource capacity on-demand enables our customers to get the benefit of a wide range of skillsets operating under a proven DevOps delivery model without carrying the cost of full-time staff. Customer requests for service are managed through Virteva’s ManagedNow™ demand intake application conveniently accessed via the client’s ServiceNow® environment. This enables customer stakeholders to easily categorize, prioritize and approve requests against business priority, value and budget constraints. Work requests are replicated to Virteva’s ServiceNow® instance for fulfillment by our ServiceNow® team based on established timelines and SLAs.
We’re not just a ServiceNow® implementation consultant. We run our business on it.
ManagedNow services include management and administrative services, training for admins and end-users, flexible consulting services, access to the Virteva IP library and DevOps engine, and 24/7 support.
- Strategic planning
- Digital transformation
- Product and services design
- Leveraging data for insights
- Company and industry-centric opportunities
Customer Service & IT Enablement
- Help desk, IT incidents, service requests
- Business analysis and development
- Training and knowledgebase development
- Demand intake and management
- Road mapping services
ITSM Platform and Services
- Application management
- Device management
- Event management
- Infrastructure management
- ITSM, ITOM, ITIL projects