A managed IT service provider is a team of third-party experts that provide services to companies. A managed IT services team can reduce the pressure on your internal team and give you more time to focus on the more important stuff. At the same time, you’ll...
The IT world is full of technical terms making it almost impossible to understand how and why they differ. We see this prominently displayed in the perceived definitions of the help desk and the service desk. What are some of the questions that a client asks us about...
You may already know what a CIO is – an organization’s chief information officer. But have you ever heard of a virtual CIO or vCIO? Well, as the name suggests, the vCIO performs the same duties as a CIO, only virtually and, most of the time, remotely. This allows...
Collaborating with managed service providers (MSPs) helps customer organizations worry a lot less about service management, service interruptions, system downtimes, and more. Essentially, an MSP is responsible for managing your customers’ information technology (IT)...
In the IT world, it’s assumed you understand the difference between the terms ITSM and ITIL. However, not everyone uses these ITSM and ITIL correctly; some even use ITSM and ITIL interchangeably, which magnifies everyone’s confusion. ITSM stands for IT Service...
