How to Get the Most Out of Knowledge17

How to Get the Most Out of Knowledge17

  13,000+ people. 400+ sessions. 5 days. At Knowledge17, ServiceNow’s event of the year, taking place May 7-11 in Orlando, there is so much to see and do it can be difficult to know where to start. That’s why we sat down with Todd Mortenson, one of Virteva’s Solution Consultants and a veteran attendee of Knowledge, to see how he gets the most out of the flagship event. How do you plan your time at Knowledge? Is there a strategy you use when signing up for sessions? I plan out my sessions as early as possible so I can make sure I get to my must-sees of the conference. ServiceNow makes it an easy process. There are around 400 sessions to choose from, which can be overwhelming, but their system lets you filter the sessions based on role, industry, technical level, even by day or by the challenge you’re facing. In general, you should try to spend about half your time in sessions focused on helping you optimize the modules and processes that you currently have in place, learning tips and tricks that help you get the most out of what you have today. But the other half of your time should be about learning what the future has in store. You have to have a vision for the future, and to have a vision you have to know what’s available to you. It’s like housekeeping: you have to know the products and strategies out there that help you keep your house clean, but you also want to learn how you can make it better in the future. This...
3 Essentials for Security Solutions Beyond the Status Quo

3 Essentials for Security Solutions Beyond the Status Quo

  There’s no doubt CISOs are taking action to help their companies identify threats earlier and respond faster; an end-of-year report from McAfee found that 65% of organizations surveyed have formal threat-hunting operations in place, and 64% receive some type of security operations assistance from managed security services providers. But it also found that a whopping 93% of organizations are so overwhelmed by the amount of resulting security alerts that they are unable to triage all relevant threats. There is a way to get on top of the avalanche of alerts and implement an incident response strategy that works. But with a lot of options touting the latest technology, it’s important to look beyond the status quo and identify the must-have characteristics of a security solution. 1. Connectivity Between Security and IT A study of 184 IT and cybersecurity professionals found that 61% of respondents believe friction exists between cybersecurity and IT operations teams, despite 70% agreeing that there must be a clear symbiotic relationship between them. Even when incident response processes are tightly aligned with IT operations frameworks and guidelines like COBIT, ITIL, and NIST, there must be a way for security and IT teams to easily hand off tasks to each other within a single platform, like ServiceNow’s Security Operations tool. That’s not to say IT should have full access to all the sensitive data that security teams are responsible for. On the contrary, a single platform solution can allow the security team to control access to data, while at the same time promoting cooperation and accountability across the organization. When processes between cybersecurity and IT operations...
ServiceNow Recoil Therapy

ServiceNow Recoil Therapy

Do Service Outages Stress You Out? Join Virteva and ServiceNow for Recoil Therapy and learn how ServiceNow ITOM and Asset Management can help. Event Details Date: Wednesday, April 26 | 11:30 – 4:00 CST (Lunch provided) Location: Elm Fork Shooting Sports 10751 Luna Road Dallas, TX 75220 Google Maps Please RSVP by April 12 to...
9 Keys to ITSM Success in 2017

9 Keys to ITSM Success in 2017

2016 saw an exponential growth of digitization across industries, and experts say this trend will only continue as the workforce and consumers alike are raising their standards for the IT experience. In this evolving IT Service Management (ITSM) environment, how can CIOs stay on top of their game? We looked to ServiceNow and uncovered nine themes that the most successful CIOs will be focusing on in 2017. 1. Get past the way you’ve “always done it.” With the promise of reduced costs, more efficient operations, and increased productivity, businesses across industries are increasingly adopting cloud-based ITSM solutions. But the biggest mistake management can make in the shift to the cloud is to simply take a legacy system and recreate it in the cloud. You know your system doesn’t work perfectly now. Why take those same inefficiencies with you into the next phase? Now is the time to reconsider the way you’ve always done things, to re-evaluate your existing processes, define what the business drivers are and what exactly you’re trying to solve today. After all, if Thomas Edison had only sought to create a longer lasting candle, things would be a lot dimmer around here. To truly take full advantage of what digitization has to offer—to take your ITSM into the future—you have to think differently. 2. Get the right tools to the team. A recent IHS study found that unplanned downtime is costing North American businesses nearly $700 billion per year. According to Matthias Machowinski, IHS research director for enterprise networks, “Our research found that the cost of ICT downtime is substantial, from $1 million a year for a...
Populating the CMDB and Outsmarting Service Outages with Service Maps

Populating the CMDB and Outsmarting Service Outages with Service Maps

Service outages are IT’s #1 nightmare. But determining the root cause of issues is difficult and time-consuming, often due to the time it takes to manually map business services. Attendees at this seminar will find out how to: Reduce the time to create service maps by 90% Become service-aware by surgically drilling through IT infrastructure Understand the relationships between specific business services and the IT components that support them Join ServiceNow, Virteva, and your peers to learn how you can outsmart service outages at your organization! Agenda Issues Affecting Today’s Enterprises ServiceNow Approach and Advantages Driving Outcomes and Business Results Demo and Q&A Event Details Date: Thursday March 2 | 11:00am – 1:00pm EST (Lunch provided) Location: Umass Club 32nd Floor 1 Beacon Street Boston, MA 02108 Google...