ServiceNow Istanbul

ServiceNow Istanbul

ServiceNow has just released a new version of ServiceNow, codename Istanbul. More amazing work by ServiceNow once again! This blog post showcases just some of the new features to be excited about in this new release. AUTHENTICATION LDAP ONE TIME PASSWORD If the LDAP server is down, users who are trying to log in can receive a one-time password to access the instance. This is controlled by the glide.ldap.onetime.password.enabled property, which is enabled by default. APPLICATION EDIT ICON The biggest improvement since allowing the Update Set Picker to be back in the header post Eureka. The Application edit button was removed in Geneva, likely due to a conflict with Angular. Good news everyone, the Application Edit button is back! This allows you to edit application and module menus in the Left Navigation bar, by a simple click of a button. No more going to Application Menus, finding your app and editing. And they all rejoiced! AUTOMATED TEST FRAMEWORK Automated Test Framework is a new application in the Istanbul release. With the Automated Test Framework, you create and run automated tests on your ServiceNow instance. When you upgrade or modify an instance, run these tests to confirm that the instance still works as designed. You can create simple tests that mimic user actions with no scripting. Examples of test steps that do not require scripting include the following: Open a form Set field values Validate field values and attributes (such as read-only) Submit the form With the server-side scripting test, you can perform more complex operations. Examples include the following: Perform unit tests using javascript, including tests using the Jasmine...
Learn About ServiceNow Express

Learn About ServiceNow Express

What is ServiceNow Express? If you have never heard of it before, it’s basically a simpler version of ServiceNow. What does ServiceNow Express contain? From the ServiceNow Express website: With Express, IT teams have a powerful new IT automation solution that provides these key functions: Incident, problem and change automation to speed the assignment and resolution of tickets, fix recurring issues and help IT teams stop managing services with email. Asset tracking to replace spreadsheets with a single system of record to see what assets the IT team manages, where assets reside, how they are performing and what issues are tagged to them. Visual Task Boards to give IT managers a unique and easy way to assign the team work through a drag‑and‑drop interface, including changing assignee, adding tasks, resetting priorities and collaborating with the team. One‑click reporting on any metric to track performance and demonstrate the value of IT to business leaders. It is marketed to small businesses and companies with more restricted budgets. Compared to the full ServiceNow Enterprise platform, it can cost much less. On the ServiceNow website (August 2016): Express is available today in the U.S. and Canada. Pricing starts at $50 per user per month with a minimum one‑year contract. Full ServiceNow Enterprise implementation licensing typically costs much more. Not to mention, there are often implementation services and administration costs for a ServiceNow Enterprise implementation as well. If you are a small company (less than 1,000 employees), have a limited budget, and want to use the ServiceNow Platform, Express might be just what you are looking for. Differences Between ServiceNow Express & ServiceNow Enterprise...
6 Best Features of ServiceNow’s Helsinki

6 Best Features of ServiceNow’s Helsinki

ServiceNow’s upgrade to Helsinki is taking service management by storm! The advanced features that are included in this new version of the ServiceNow platform create an enhanced user experience both in terms of aesthetics and function. Reviews and how-to instructions are well documented so, as a company that offers ServiceNow services AND uses the platform to run our business, we feel that these six features are the most important reasons why you should consider upgrading to Helsinki. 1. Upgrade Monitor A better upgrade experience 2. Overview Help New overview help screens that you can modify and use. 3. List V3 New List v3 Layouts New List v3 Options 4. Visual Task UI Design Improvements to visual task board design 5. Activity Stream Mentions Get someone’s attention on a record by mentioning them with the @ character in an activity stream 6. Service Portal Also check out this post for videos on the Service Portal. Activation Service Portal View the epic new Service Portal. Wow! Service Catalog Take a look at the AWESOME new Service Catalog! Knowledge Base System Status Customers have asked for this and ServiceNow has delivered. So happy this was released! Service Portal...
ServiceNow Monthly Maintenance

ServiceNow Monthly Maintenance

ServiceNow is a resilient and powerful platform. However just like any other application or environment, ServiceNow needs reoccurring maintenance in order to ensure proper code function and to prevent data issues. As part of our ManagedNow services, we can create knowledge base articles that detail the maintenance steps, create a schedule, then auto-generate reoccurring incidents to execute the maintenance plan. In this article, you’ll learn how to setup this reoccurring incident based on a schedule of your choice. This involves creating a template, knowledge base article, and a scheduled entity generation record. This instructional article details the changes needed by the ServiceNow system administrator to create and customize the maintenance plan based on company needs. ***The customer should substitute “instance” with their ServiceNow instance name for all the following “https://instance.service-now.com” links. Template Adjust this template depending on your ServiceNow instance setup: Name: ServiceNow Monthly Maintenance Table: Incident Global: true Short Description: ServiceNow Monthly Data Maintenance Template: Short Description is Monthly Data Review Additional comments is Follow maintenance steps detailed in this KB article: https://instance.service-now.com/kb_view.do?sys_kb_id=3d00d438db402200ef9dda11cf96195f Scheduled Entity Generation Name: ServiceNow Monthly Data Maintenance Run Monthly Day 1 Time Hours 00 00 00 Generate This: ServiceNow Monthly Data Maintenance Knowledge Base Article Adjust this KB article depending on your company needs. Some of these issues may be resolved by scripting, others require manual review. User Account Review 1. Review Local User Accounts Verify local accounts are correct and in good standing. https://instance.service-now.com/sys_user_list.do?sysparm_query=sourceISEMPTY%5Eactive%3Dtrue 2. Open Tasks with Assigned to Deactivated Reassign tasks where assigned to is deactivated. https://instance.service-now.com/task_list.do?sysparm_query=assigned_to.active%3Dfalse%5Eactive%3Dtrue 3. Approval on Closed Tasks Delete approvals as necessary. https://instance.service-now.com/sysapproval_approver_list.do?sysparm_query=sysapproval.active%3Dfalse%5Estate%3Drequested 4. Approver is deactivated...