Uncover Buried Treasure with Better IT Asset Management

Uncover Buried Treasure with Better IT Asset Management

  As CIOs are taking on more responsibility to help meet business goals, the decisions they make are being felt not just by end users, but by the bottom line as well. They must make informed choices that balance monetary cost, workflow disruption, and end user benefits —a tricky balancing act that can be difficult to measure. Last week Virteva partnered with ServiceNow experts to present how IT decision-makers can make their jobs easier with better, smarter asset management. Most companies don’t bother trying to figure this out because they think it’s more time consuming and difficult than it’s worth. But if you’re using ServiceNow’s Discovery and CMDB, then you’re already halfway there. You need three things things to really leverage your Asset Management approach: the license for Discovery and CMDB, the data from an end-point management solution like SCCM, and the process behind it all. Asset Management vs. Configuration Management First of all, we should note the difference between Asset Management and Configuration Management. Asset Management is the systematic process of planning, acquiring, deploying, managing, and disposing of assets in a cost-effective way.  In this context, an asset is defined as both a tangible and intangible thing that has real or perceived value. Asset Management primarily tracks financial, physical and logistical aspects of assets throughout their lifecycle. Configuration Management focuses on building and maintaining elements that create an available network of services. This is all about how things fit into the infrastructure. A Configuration Item (CI) is any component that needs to be managed in order to deliver an IT Service. A CI is not always an asset—think Virtual Machines,...