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Virteva is an independent managed IT services firm headquartered in Minneapolis MN, offering IT consulting and uniquely efficient IT solutions.
Job Opening - Service Desk Analyst
Overview
Virteva is an independent IT consulting and managed services firm serving enterprise clients and medium sized businesses headquartered in the Twin Cities. Virteva offers a full range of IT infrastructure consulting services from assessments and strategic planning to design and implementation of IT business solutions. Focus areas include virtualization and optimization, security and access management, and messaging & collaboration solutions. Virteva also offers a full range of remote management and monitoring services, including servers, virtualization, and messaging technologies, as well as the underlying network, storage, and security platforms.
Job Summary
The Service Desk Analyst is responsible for providing support to Virteva’s Managed Services customers. S/he will perform various activities related to managing general Desktop and Server information technology. This includes, but is not limited to: Email (Exchange, others), Directory Services (AD), Windows XP and Windows7, Windows Server, Linux, application of patches, incident management, recovery, change control, and performance monitoring and reporting.
Essential Duties and Responsibilities
- Monitor the Virteva Service Desk inbox
- Answer any inbound phone calls for Service Desk
- Monitor any alerts from all monitoring platforms and respond accordingly
- Update all tickets daily
- Ability to self-manage the execution of tasks on various projects
- Perform various QA activities
- Understand and follow Virteva’s Delivery Process
- Possess an energetic, self-starting mentality with value placed on integrity
- Possess good communication skills
- Ability and desire to learn new technologies as mutually defined
- Ability to think and perform proactively as well as tactically within the customers’ expectations and Virteva’s delivery standards
- Ability to work as an effective team member with the Virteva team, partners and internal staff
- Provide after-hours support
Desired Education, Experience & Other Skills
- Bachelor’s degree, technical degree or equivalent training
- 1+ years of experience in a technical support and/or service
- Proficient experience with variety of technologies including, but not limited to: Windows XP, Windows 7, desktop/notebook hardware, Windows Server and general networking technologies
- Basic knowledge of Microsoft Exchange, Active Directory and Server hardware
- Must have strong problem solving skills with the ability to make decisions and work with minimal direct supervision
- Must be detail and customer service oriented
- Strong written, verbal, and interpersonal communication skills
- Ability to prioritize, anticipate situations and take quick action
- Ability to manage multiple projects and recommend/implement effective solutions
- Ability to work independently and proactively in a fast paced, high growth environment
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