ServiceNow’s upgrade to Helsinki is taking service management by storm! The advanced features that are included in this new version of the ServiceNow platform create an enhanced user experience both in terms of aesthetics and function. Reviews and how-to instructions are well documented so, as a company that offers ServiceNow services AND uses the platform to run our business, we feel that these six features are the most important reasons why you should consider upgrading to Helsinki.
1. Upgrade Monitor
A better upgrade experience
2. Overview Help
New overview help screens that you can modify and use.
3. List V3
New List v3 Layouts
New List v3 Options
4. Visual Task UI Design
Improvements to visual task board design
5. Activity Stream Mentions
Get someone’s attention on a record by mentioning them with the @ character in an activity stream
6. Service Portal
Also check out this post for videos on the Service Portal.
View the epic new Service Portal. Wow!
Take a look at the AWESOME new Service Catalog!
Customers have asked for this and ServiceNow has delivered. So happy this was released!
Service Portal Editor