There’s no doubt CISOs are taking action to help their companies identify threats earlier and respond faster; an end-of-year report from McAfee found that 65% of organizations surveyed have formal threat-hunting operations in place, and 64% receive some type of security operations assistance from managed security services providers. But it also found that a whopping 93% of organizations are so overwhelmed by the amount of resulting security alerts that they are unable to triage all relevant threats.
There is a way to get on top of the avalanche of alerts and implement an incident response strategy that works. But with a lot of options touting the latest technology, it’s important to look beyond the status quo and identify the must-have characteristics of a security solution.
1. Connectivity Between Security and IT
A study of 184 IT and cybersecurity professionals found that 61% of respondents believe friction exists between cybersecurity and IT operations teams, despite 70% agreeing that there must be a clear symbiotic relationship between them. Even when incident response processes are tightly aligned with IT operations frameworks and guidelines like COBIT, ITIL, and NIST, there must be a way for security and IT teams to easily hand off tasks to each other within a single platform, like ServiceNow’s Security Operations tool.
That’s not to say IT should have full access to all the sensitive data that security teams are responsible for. On the contrary, a single platform solution can allow the security team to control access to data, while at the same time promoting cooperation and accountability across the organization. When processes between cybersecurity and IT operations are streamlined, the whole company runs better.
2. Visibility of Threat Alerts and Prioritization
All security incidents are not created equally. Some can impact a low-priority user PC while others take aim at business-critical applications and databases. Having a tool that automatically prioritizes and assigns incidents and vulnerabilities as they come in is the easiest way get a jump on alert fatigue. And when 93% of cybersecurity professionals believe their organization’s incident response efficiency and effectiveness is limited by the time and effort required for manual processes, a single, role-based dashboard is essential. You need a tool that displays incoming data from a variety of disparate tools and will give your team a definitive view of your security posture while tracking team metrics and SLAs. The less time spent investigating the issue is more time spent actually working on the vulnerabilities.
3. Integration With Your Existing Tools
72% of survey respondents believe that their current incident response processes are reliant on manual processes like spreadsheets, open source tools, and the knowledge and experience of individuals. While there are a lot of tools that automate triage and make incidents task-based, when incidents come in from multiple sources, e.g. SIN, email notifications, etc., there’s no good way to manually prioritize across them all. That’s why real value can be found in a tool that integrates with all your existing security and vulnerability products. This level of integration means you can automatically enrich security incidents with threat intelligence data, so you’re not only saving time on prioritizing, but you’re resolving your threats faster, too.
Resolving Real Security Threats Fast
While most security solutions available today satisfy baseline security needs, ServiceNow’s Security Operations platform is the only offering we’ve found that goes the distance for security operations. With robust Incident Remediation and Vulnerability Management features, plus their sophisticated Threat Intelligence capabilities, their solution certainly meets our criteria. Does yours?